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Charlyfarly



Member Since: 26 Jun 2015
Location: Warwickshire
Posts: 210

United Kingdom 2015 Range Rover Autobiography SDV8 Santorini Black
Hats off to JLR and Guy Salmon, Stratford

Evenin' all,
My faith in human nature has been rekindled.
I had an issue with my InControl app on my iPhone 8 or 9 months ago.
Long story but data on phone didn't match that on the car...not a big deal but annoying.
After much tooing and froing with JLR for 3 or 4 weeks, they got Guy Salmon of Stratford-upon-Avon to sort it.
I moaned a bit and JLR offered me a goodwill gesture of a free service next time.
I was a bit sceptical as to what free actually meant (parts, labour, coffee?).
Today GS serviced my car completely FOC.
They showed me the bill that they were to forward to JLR...£735 !!
I wouldn't have paid that for a service (I always negotiate a price before booking) but I was pleasantly surprised that FOC meant FOC.
Thank you JLR and GS.
Bottle of red to celebrate I reckon Very Happy
Cheers,
Tony If it ain't broken, fix it till it is.

Post #414142 17th Nov 2016 7:26pm
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Alistair



Member Since: 11 Feb 2011
Location: Peterborough / Bordeaux / Andorra
Posts: 7724

United Kingdom 2013 Range Rover Vogue SE SDV8 Santorini Black

Thumbs Up

Post #414143 17th Nov 2016 7:38pm
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paulmoran2



Member Since: 27 Nov 2013
Location: Leeds
Posts: 1422

England 2013 Range Rover Vogue SDV8 Mariana Black

Great result and service Thumbs Up GONE 2010 Facelifted 3.6 TDV8 - Stornoway Grey + 22" Overfinch Olympus
HAVE 1999 Discovery 2 GS 4.0 V8 - Silver - Off Road Toy
GONE 2013 L405 4.4 SDV8 Vogue. Black with Silver roofline and 22" s
HAVE 2015 Jaguar XF.

Post #414144 17th Nov 2016 8:10pm
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XXXAngelXXX



Member Since: 25 Mar 2007
Location: Stuttgart
Posts: 4989

Germany 2013 Range Rover Vogue SE 5.0 SC V8 Havana

Great Thumbs Up (reminder to myself: talk to my dealer) Whistle All my spelling errorz are belong to me!

2023 FFRR L460
2020 Range Rover Velar

Post #414159 17th Nov 2016 9:44pm
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Big Boy R44ROV



Member Since: 14 Nov 2011
Location: Ford Hill, Wirral. Not Merseyside
Posts: 554

United Kingdom 2012 Range Rover Autobiography 5.0 SC V8 Fuji White

Great to hear that.. Thumbs Up
I do genuinely believe; contrary to opinion, that the dealer wants to help the customer. After all....it is in their interest. Why Pi** off a customer and lose potentially that customer ten fold? reputation, bad mouthing etc. I agree that some dealers really do need to up their game, but to lose custom? Dialogue and negotiation wins the day every time.
I do genuinely stand by my local dealer for quality of service.. They have been outstanding. Williams Land Rover Manchester. Tony
You're always in the Censored ........it's just the depth that varies
2011 5.0 Autobiography Fuji White
2019 Audi Q2 in White
04 SL55AMG

Gone:
07 4.2 SC in silver.
06 4.2 SC in black RSE
RRS 4.2 SC in Black RSE
52 4.4 Vogue in silver
04 Mercedes CLK 320 Conv
03 4.0 V8 ES Disco in Silver
00 TD5 90 County
98 4.6 HSE in Epsom x3
97 3.9ES Disco
93 L 4.2 LSE in black
too many classics to mention !
V8 Lightweight
Too many series to mention !
IID for L322

Post #414161 17th Nov 2016 9:56pm
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Charlyfarly



Member Since: 26 Jun 2015
Location: Warwickshire
Posts: 210

United Kingdom 2015 Range Rover Autobiography SDV8 Santorini Black

Thumbs Up If it ain't broken, fix it till it is.

Post #414162 17th Nov 2016 10:05pm
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Rob99



Member Since: 03 May 2016
Location: Gatwick
Posts: 1328

United Kingdom 2017 Range Rover Autobiography SDV8 Santorini Black

I too would give a big thumbs up Thumbs Up for Guy Salmon in Stratford Upon Avon. I bought my Westie from them and they were excellent.

They must be doing something right because the chap that bought a brand new L405 from them and traded in the Westie only lives about 10 miles from me in Sussex, 130 miles from Stratford..... Whistle Whistle 2017 4.4 SDV8 Autobiography
2012 4.4 TDV8 Westminster - Gone, but not forgotten

Post #414170 17th Nov 2016 11:09pm
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