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caymanblack



Member Since: 08 Dec 2015
Location: uk & europe
Posts: 396

United Kingdom 2011 Range Rover Autobiography Td6 Fuji White

Sorry to hear stillrunning , it does indeed look lovely.

Post #435990 26th Apr 2017 2:13pm
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Gazellio @ Prestige Cars
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Member Since: 22 Jan 2010
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Posts: 11086

United Kingdom 2009 Range Rover Autobiography 5.0 V8 Atacama Sand

Yes lovely car indeed...

 
We buy forum member cars - PM for a quote. http://www.garyelliott.co.uk/prestige_cars/

Post #435991 26th Apr 2017 2:17pm
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Basilfawlty



Member Since: 18 Oct 2015
Location: Cheshire
Posts: 493

England 2016 Range Rover Vogue SE TDV6 Loire Blue

stillrunning wrote:
On the Verge of rejecting mine as well. Software still stalling and resetting and the dealer has no clue on how long it is going to take to resolve, a massive shame as the car looks lovely.
.


A real shame but remember the 1000 mile / 1 month rule. Don't know how long you've had yours Thumbs Up

Post #435992 26th Apr 2017 2:27pm
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caymanblack



Member Since: 08 Dec 2015
Location: uk & europe
Posts: 396

United Kingdom 2011 Range Rover Autobiography Td6 Fuji White

Does that mean it must be under one month and 1000 miles in order to reject?

Post #435996 26th Apr 2017 3:34pm
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stillrunning



Member Since: 10 Jan 2017
Location: Cheshire
Posts: 52

United Kingdom 2016 Range Rover Autobiography SDV8 Loire Blue

after speaking to Land Rover finance they have said as it was faulty from delivery and they have tried on two occasions to rectify the fault it can be rejected. To be fair even the dealer has pretty much said the same but we will see once I sit down and speak to them face to face.
At the end of the day the retail value of this car was 108k and my expectation was for it to be perfect, a reasonable assumption don't u think.
Emailed this morning again, the only recognition was read receipts from the sales guy who sold me the car and the sales manager.
I would of at least expected a reply to say we are stilling looking into it
So frustrating

Post #436017 26th Apr 2017 6:43pm
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caymanblack



Member Since: 08 Dec 2015
Location: uk & europe
Posts: 396

United Kingdom 2011 Range Rover Autobiography Td6 Fuji White

So ignorant more like. Censored

Post #436020 26th Apr 2017 7:08pm
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Basilfawlty



Member Since: 18 Oct 2015
Location: Cheshire
Posts: 493

England 2016 Range Rover Vogue SE TDV6 Loire Blue

Well done, Finance is a different case in point but I'm pleased you are on top of it unlike the dealer by the sound of it. Which one did you purchase from?

Post #436021 26th Apr 2017 7:10pm
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CRC@LandRover
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Member Since: 15 Oct 2012
Location: Coventry, West Midlands
Posts: 242

Basilfawlty wrote:
Well we've had fun and games over the last week! I thought that we had come to a mutually agreeable solution but apparently not. When I spoke with the sales manager ( a week ago today) we agreed a way forward. He said that I'd have my car back by yesterday, despite the bank holiday weekend.

Anyway, as you do I checked the incontrol function regularly to see if there was any movement in my car but every time it was locked and alarmed so I emailed for an update three separate days until yesterday, all with no reply. As I was supposed to be receiving the car back yesterday I was disappointed to see it hadn't turned a wheel and because I was getting no reply from the dealer I contacted LRCS and they did assist me. They told me that they'd contacted the dealer at 11am and asked them to make urgent contact with me. By 3.45 pm and still no contact I emailed the dealership and said that I would require proof by video that the work had been carried out already, as promised or I would reject the car. At 5pm the salesman rang me and told me he work hadn't even been started yet but that they'd get onto it. I told them not to.

It later transpired that there was an impass over the seat and a smart repair had been carried out.

Well it turns out that a new leather seat is 2000.00 and the dealership don't want to pay that. So even though it was beyond my comfort zone I said that I would agree to receiving the car if the professional repair on the leather was guaranteed for the life of my ownership. They refused to guarantee their own professionals work. So I had no alternative and have now rejected the car.


Good morning Basilfawlty,

Thank you for your posts.

I am deeply sorry to learn of your concerns.

Can you please kindly provide me with your Vehicle Identification Number via PM in order for me to ensure your case is being progressed accordingly?

Many thanks,
Amellia Please note although Land Rover will try to assist you with your issue, we are unable to provide any technical advice. This account is available between 0900 and 17:00 hours Monday Friday. Outside of this time if you require assistance, please drop us a Private Message and we'll get back to you.

Post #436207 28th Apr 2017 10:09am
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Basilfawlty



Member Since: 18 Oct 2015
Location: Cheshire
Posts: 493

England 2016 Range Rover Vogue SE TDV6 Loire Blue

pm sent

Post #436234 28th Apr 2017 2:15pm
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caymanblack



Member Since: 08 Dec 2015
Location: uk & europe
Posts: 396

United Kingdom 2011 Range Rover Autobiography Td6 Fuji White

Laughing I,ve just bought some popcorn.

Post #436250 28th Apr 2017 4:01pm
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Basilfawlty



Member Since: 18 Oct 2015
Location: Cheshire
Posts: 493

England 2016 Range Rover Vogue SE TDV6 Loire Blue

Hope it's a family size bag Laughing

Post #436254 28th Apr 2017 4:10pm
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stillrunning



Member Since: 10 Jan 2017
Location: Cheshire
Posts: 52

United Kingdom 2016 Range Rover Autobiography SDV8 Loire Blue

I ve bought shares in butterkisk

Lol

Post #436269 28th Apr 2017 6:13pm
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caymanblack



Member Since: 08 Dec 2015
Location: uk & europe
Posts: 396

United Kingdom 2011 Range Rover Autobiography Td6 Fuji White

PMSL Rolling with laughter This should be good guys.

Post #436273 28th Apr 2017 6:52pm
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Basilfawlty



Member Since: 18 Oct 2015
Location: Cheshire
Posts: 493

England 2016 Range Rover Vogue SE TDV6 Loire Blue

Well thought I'd update a little from last time. I finally bought my new to me car last week, It's a Loire Blue tdv6 SE with very low mileage and lots of extras. The main thing was that the car is immaculate inside and outside. I spent some time on it before actually handing over the cash and I couldn't find a single thing wrong, which was a great relief.

On a slightly less positive note the PM that I sent to Amellia (Our customer relations contact) went unanswered despite being three weeks ago.

The Customer Service Representative from LRCS forgot to arrange the gratuity that she promised to and then went sick.

And finally, despite me thanking Lancaster Tonbridge for sending back my car to me in tip top order I later found out the they'd forgot to include the head phones for the car......and an email to the Used Car Manager once again went unanswered.

Post #438907 19th May 2017 6:49pm
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rvbush



Member Since: 08 Jan 2016
Location: Leamington Spa
Posts: 131

United Kingdom 2003 Range Rover Vogue 4.4 V8 Zambezi Silver

How in the name of sanity do all of these people stay in busines, JLR included! I don't think they can be trusted to run a tap, let alone a premium product empire. Drives:
2003 4.4 V8 Fatty
2007 BMW 320d M Sport
1998 BMW E36 M3 GTII
1997 BMW 328i convertible

Post #438966 20th May 2017 8:47am
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