Called into a local LR dealer this week close to my workplace in Reading. I haven't historically used them but called in as they have done a lot of building work on site in the last year and I thought I would take a look.

It's very much a joint Jaguar and LR format which is fine by me.

The showroom looked stunning. Miles ahead of where it had been before.

I was more interested however in the aftersales / service side of the facility. It's not fully up to speed yet capacity wise : still new building on site hence a 6-week booking in time (wow). When I do get to drop my car off, there is an undercover drive-through type facility to arrive at where I'm promised I'll be greeted. Will be interesting to experience...

I was told that the franchise had to sign up to JLR's requirements far more than in the past.

Interesting if this is the way everything is moving forward. The big 'but' in this for me though is whether we will see higher standards of customer care. I hope they prove this to be the case! 2016 SDV8 AB

Found out about their 'new format' last week when I went to get some brake parts. On entering and asking for the parts department I was met with..... take a seat sir and I'll get someone straight out to you, would you like a coffee and patisserie while you wait. Two minutes later I was discussing my requirements with a young chap in a suit. Service was good but not surprising when they are charging me £52 for two pins and a bit of metal. Next time I'm taking the family for lunch to get my money's worth...