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Aldogt3



Member Since: 04 Mar 2018
Location: Zagreb
Posts: 2

Croatia 

My wife also has Fiat 500 πŸ˜€πŸ˜€πŸ˜€πŸ˜€

Post #491950 12th Oct 2018 8:47am
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Huwrhys



Member Since: 07 Feb 2018
Location: Hornchurch
Posts: 254

United Kingdom 2017 Range Rover Autobiography SDV8 Loire Blue

Brilliant little town car with the most comfortable seats. πŸ‘πŸ»

Post #491952 12th Oct 2018 9:12am
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Huwrhys



Member Since: 07 Feb 2018
Location: Hornchurch
Posts: 254

United Kingdom 2017 Range Rover Autobiography SDV8 Loire Blue

I had a call yesterday morning from the Manager of the Body shop who is based in the service dept building of the Dealership. She called me on her mobile from home early in the morning to apologise for the delay but the car now had to go through the repaint process from the beginning and hoped I'd be ok with that. I explained I'd been two weeks without a car and she immediately offered me a loaner (Merc A Class Auto) which I declined, she also offered to get my car back to me so I could take my old Mum out. I explained that I'm away on a holiday at the end of next week so didn't want to do anything to slow the process down. She said she would get all the team on it to ensure it was all done for me for the following Friday. Three weeks without my FF seems a bit much but I can't tell you how much better I felt after the call. Now why can't LR do something like that? It didn't cost anything but ten minutes of her time, I felt assured and she won't spend twenty minutes calming me down around the middle of next week.

Post #491955 12th Oct 2018 9:52am
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mpirie



Member Since: 26 Jun 2012
Location: In the Highlands
Posts: 569

Scotland 2012 Range Rover Westminster TDV8 Santorini Black

Might I suggest making sure the dealer principle and the manager in question are made aware of how good it was to get a call to update you.....if you haven't already?

This kind of feedback will encourage the dealership personnel and hopefully drive up the customer satisfaction with the service department.

Mike

Post #491967 12th Oct 2018 11:59am
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Huwrhys



Member Since: 07 Feb 2018
Location: Hornchurch
Posts: 254

United Kingdom 2017 Range Rover Autobiography SDV8 Loire Blue

My only issue is that they don’t pick up the phone. Rolling Eyes

Post #491968 12th Oct 2018 12:12pm
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CRC@LandRover
Verified Account


Member Since: 15 Oct 2012
Location: Coventry, West Midlands
Posts: 262

Huwrhys wrote:
Can I still reject the car after three months of ownership?
I feel they are just ignoring me tbh. I think I’ll get some legal advice and see if I can stuff them with it.


Hi Huwrhys,

Thank you for your post.

I am deeply sorry to learn of this.

Please DM me with your contact, vehicle and retailer details for me to investigate this matter further.

Thanks,

Chand - Land Rover UK Please note although Land Rover will try to assist you with your issue, we are unable to provide any technical advice. This account is available between 0900 and 17:00 hours Monday – Friday. Outside of this time if you require assistance, please drop us a Private Message and we'll get back to you.

Post #492420 15th Oct 2018 3:03pm
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Huwrhys



Member Since: 07 Feb 2018
Location: Hornchurch
Posts: 254

United Kingdom 2017 Range Rover Autobiography SDV8 Loire Blue

I’ve already spoken to your team Chand and the dealership has agreed to get an LR Approved body shop to sort. The body shop have been keeping me up to date and should at last have my car back just as it should have been in the first place on Friday.
Many thanks for your offer of help. Thumbs Up

Post #492422 15th Oct 2018 3:18pm
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Huwrhys



Member Since: 07 Feb 2018
Location: Hornchurch
Posts: 254

United Kingdom 2017 Range Rover Autobiography SDV8 Loire Blue

Just received an update from the body shop stating the car is all prepped and ready for paint. It should go into the paint bay tomorrow and then out for polishing on Thursday. That means it's been out of my hands for three weeks to get this paint sorted. I suppose I should be happy that after 16 weeks of which almost 6 have been in the dealership, I'll have the car I originally wanted on Friday. Just in time to drive down to the West country to enjoy a holiday with the family.
Thumbs Up Very Happy

Post #492560 16th Oct 2018 3:44pm
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Huwrhys



Member Since: 07 Feb 2018
Location: Hornchurch
Posts: 254

United Kingdom 2017 Range Rover Autobiography SDV8 Loire Blue

I received another update this morning to say the car should be through quality control either late this afternoon or tomorrow morning. I checked my App and the car was taken for a run around the block and I've watched it open doors and close them, then the boot so I hope they're giving it a good clean before they call me to collect. They've had it between the service dept who swapped my tow bar and the body shop who sorted (I hope) the paintwork issues, for just shy of three weeks. I can't even begin to explain how utterly bereft I've felt without it.
Please be tonight!

Post #492788 18th Oct 2018 2:44pm
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Huwrhys



Member Since: 07 Feb 2018
Location: Hornchurch
Posts: 254

United Kingdom 2017 Range Rover Autobiography SDV8 Loire Blue

Damn!
Tomorrow at 10:00am. Big Cry

Post #492792 18th Oct 2018 3:24pm
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MJGH



Member Since: 15 Jul 2018
Location: Essex
Posts: 62

United Kingdom 2017 Range Rover Autobiography SDV8 Aintree Green

Hope all goes well for the morning Thumbs Up

Post #492861 18th Oct 2018 8:51pm
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bob-lad



Member Since: 12 Jun 2015
Location: Herefordshire
Posts: 74

United Kingdom 2010 Range Rover Autobiography 5.0 SC V8 Santorini Black

I hope he's on his way to the West Country as I type.

Post #492919 19th Oct 2018 3:12pm
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Huwrhys



Member Since: 07 Feb 2018
Location: Hornchurch
Posts: 254

United Kingdom 2017 Range Rover Autobiography SDV8 Loire Blue

Picked it up this morning and it looks amazing. So good to be back in it rather than the wife’s Fiat 500 or the sons Fiat Grande Punto. The daughters C-Max was a good little car for shipping the boys around on my Wednesday nights out. None of them were of the grand scale of enjoyment the FF brings and reminds me how lucky I am. Off to the West Country tomorrow morning and the weather looks great. Thumbs Up



Post #492921 19th Oct 2018 3:47pm
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MJGH



Member Since: 15 Jul 2018
Location: Essex
Posts: 62

United Kingdom 2017 Range Rover Autobiography SDV8 Aintree Green

I am pleased to hear you have finally got what you thought you had Thumbs Up

Post #492923 19th Oct 2018 3:54pm
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bob-lad



Member Since: 12 Jun 2015
Location: Herefordshire
Posts: 74

United Kingdom 2010 Range Rover Autobiography 5.0 SC V8 Santorini Black

Excellent news.

Post #492924 19th Oct 2018 3:57pm
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