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AMD



Member Since: 16 Jul 2010
Location: Fareham
Posts: 799

United Kingdom 2014 Range Rover Autobiography SDV8 Santorini Black
Broken Caliper not covered under Approved Used Warranty

My car has been in the dealers for new rear brake pads and was told a caliper pin had broken and a new caliper was required on the o/s rear but should be covered under warranty. Collected the car today and was told the new caliper is not covered under warranty as the pin snapped due to corrosion and that means it’s not covered.

I called Land Rover Used Waramty chap myself and made my case as to why it was a mechanical failure and should be covered. I have now escalated and the warranty team are reconsidering and asked the dealer for photos of the old caliper.

Maybe I’m wrong but this failure should not occur on car that can wade in 1m of water, cost £108k new and even if it does, should be covered under warranty.

Let’s see what happens..... Coming: Audi RS6 Performance
Going: 2014 FFRR SDV8 Autobiography with RSE
Current: 2016 Evoque for SWMBO
Gone: 2015 BMW F36 435d XDrive
Gone: 2015 BMW F10 M5 LCE
Gone: 2013 Evoque Dynamic for SWMBO
Gone: 2013 Porsche Cayenne
Gone:2011 4.4TDV8 Vogue
Gone:2006 Vogue SC

Post #491902 11th Oct 2018 7:43pm
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Huwrhys



Member Since: 07 Feb 2018
Location: Hornchurch
Posts: 152

United Kingdom 2017 Range Rover Autobiography SDV8 Loire Blue

Stick to your guns, I have to agree that such an icon of off road ability should be far less delicate when it comes to these issues.

Post #491941 12th Oct 2018 7:48am
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Fleagle_UK



Member Since: 20 Mar 2013
Location: Cheshire
Posts: 245

United Kingdom 2014 Range Rover Autobiography SDV8 Luxor

And how exactly can they tell the pin snapped because of corrosion and not because their mechanic wasn't over zealous with a drift and hammer or what ever tool they use to remove the pin? - they are not materials specialists. Are they providing you with evidence that the pin had rusted to the point that it materially affected its tensile strength? - no, they're not. They're talking B*****s.

Remember its usually the "trainees" that do the standard servicing and things like pad changes. I would put money on that it was they that messed up. It should be the dealership that's coughing up for the replacement, not you and not the warranty company. - doubt they'll admit it though as callipers are about £1k per corner.

Post #491988 12th Oct 2018 4:53pm
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AMD



Member Since: 16 Jul 2010
Location: Fareham
Posts: 799

United Kingdom 2014 Range Rover Autobiography SDV8 Santorini Black

Land Rover Approved Used Warranty have confirmed that the calliper has signs of rust and therefore not covered under the Warranty.

I find this totally unacceptable that this failure is not covered. So I have made a decision.....

For Sale, 2014MY AB 66K miles, 2 owners, looked after and cared for. Has RSE, massage seats, towbar etc. A quick view is recommended before it crumbles into a heap of flaking brown metal. Has 6 months of Warranty left which you can use to wipe your a Censored se.

I’m going back to Porsche or BMW. Coming: Audi RS6 Performance
Going: 2014 FFRR SDV8 Autobiography with RSE
Current: 2016 Evoque for SWMBO
Gone: 2015 BMW F36 435d XDrive
Gone: 2015 BMW F10 M5 LCE
Gone: 2013 Evoque Dynamic for SWMBO
Gone: 2013 Porsche Cayenne
Gone:2011 4.4TDV8 Vogue
Gone:2006 Vogue SC

Post #491989 12th Oct 2018 5:01pm
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AMD



Member Since: 16 Jul 2010
Location: Fareham
Posts: 799

United Kingdom 2014 Range Rover Autobiography SDV8 Santorini Black

These are the photos the dealer provided to the Warranty team.....







There is surface rust, but no photo of the pin itself. Apparently the other three callipers are in good condion.

I have asked for photos of the pin as this was the component which failed, not the caliper. Surely they must have seen this to make their decsion?? Coming: Audi RS6 Performance
Going: 2014 FFRR SDV8 Autobiography with RSE
Current: 2016 Evoque for SWMBO
Gone: 2015 BMW F36 435d XDrive
Gone: 2015 BMW F10 M5 LCE
Gone: 2013 Evoque Dynamic for SWMBO
Gone: 2013 Porsche Cayenne
Gone:2011 4.4TDV8 Vogue
Gone:2006 Vogue SC

Post #491994 12th Oct 2018 5:21pm
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AJGalaxy2012



Member Since: 11 Jun 2018
Location: Gainsborough
Posts: 179

United Kingdom 2012 Range Rover Vogue SE 4.4 V8 Bonatti Grey

If the other three are in good condition, this one must have been substandard when new and therefore not fit for the purpose for which it was sold. They should pay, threaten them with small claims court. I had a similar situation with a 2.5 year old ford galaxy, alloy wheels were corroding, Ford refused a warranty claim saying corrosion wasnt covered, we went to court and I got 4 brand new alloys and centre caps.
Dont stand the garbage that they try to palm you off with. 2012 Full Fat RR 4.4 TDV8
2006 VW Touareg 3.0 TDi V6

Post #491995 12th Oct 2018 5:47pm
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Dixy



Member Since: 09 Apr 2009
Location: Somerset
Posts: 588

2016 Range Rover Vogue SDV8 Loire Blue

Its a brake calliper, of course it has corrosion.

My from new warranty expires in November and I have been considering if a £1000 extended warranty is a good punt. letters not necessarily in the right order

Post #492008 12th Oct 2018 7:36pm
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nicedayforit



Member Since: 11 Jun 2011
Location: Beside the Solway
Posts: 3206

England 2004 Range Rover Vogue Td6 Giverny Green

Hate to say this but imo sliding pins mounting brake callipers onto carriers require regular maintenance to keep them in an efficient operating state. I tend to take mine out every year to clean and lubricate them. Having said that even without any attention at all I doubt a pin would break due to corrosion in 4 years or so. Usually they tend to corrode in position such that the calliper can't then slide. Time for a new carrier then.
You can certainly reduce the corrosion of the carriers by a simple light smear of oil, mine are still like new after 14 years. I haven't lost my marbles, they're in a bag somewhere

Post #492011 12th Oct 2018 8:06pm
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essex boy



Member Since: 21 Jan 2017
Location: essex
Posts: 37

United Kingdom 2007 Range Rover Supercharged 4.2 SC V8 Java Black

dose it not have a six year anti corrosion warranty

Post #492013 12th Oct 2018 8:08pm
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mpirie



Member Since: 26 Jun 2012
Location: In the Highlands
Posts: 549

Scotland 2012 Range Rover Westminster TDV8 Santorini Black

AMD wrote:
I have asked for photos of the pin as this was the component which failed, not the caliper. Surely they must have seen this to make their decsion??

They're probably embarrassed to show you the pin because the trainee had to grind it off after he rounded the head of the pin Whistle

Mike

Post #492015 12th Oct 2018 8:11pm
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Dixy



Member Since: 09 Apr 2009
Location: Somerset
Posts: 588

2016 Range Rover Vogue SDV8 Loire Blue

AMD wrote:

I’m going back to Porsche or BMW.


Don't want to burst your bubble but having had a coil spring fail on his 1 series my son phoned the warranty people to be told it was covered only to have it refused at the dealership because of guess what. letters not necessarily in the right order

Post #492029 12th Oct 2018 9:41pm
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nicedayforit



Member Since: 11 Jun 2011
Location: Beside the Solway
Posts: 3206

England 2004 Range Rover Vogue Td6 Giverny Green

Just a thought, from your pictures it appears the calliper slide pin has corroded itself into position in the calliper carrier and so can neither slide nor be removed. Hence no picture of the pin, they can't get it out. This being the case a new calliper is not required, a new calliper carrier is required.
Slide pins corroding in place is not that uncommon if they are not cleaned and lubricated every so often.
I note you say the other slide pins on the car have been checked and are ok.
I would seriously question this, imo it would be prudent to have each of the pins removed, cleaned and lubricated and refitted. I have a suspicion that the pins were checked without removing them simply by wiggling each of the callipers about.
One thing concerns me about the corroded pin in the picture, there is no way the face of the pin should be corroded. This face should be tightly bolted to the calliper and as such should not be able to corrode at all.
I have to wonder whether in fact the brake pads have in the past been changed and on reassembly the calliper bolts into the pins have not been adequately tightened and have worked loose and so allowed corrosion to form between the two mating faces. This obviously should not happen particularly as thread lock should be applied to the bolts before refitting.
In fact looking at the hole in the end of the pin which should be threaded for a bolt it looks as though the bolt has been missing for some considerable period of time. This would mean that the calliper has been held in place with only one slide pin and effectively has been able to rotate about that pin at will.
It beats me how you got an mot for the car, assuming the bolt was missing at the time.
Best of luck with the warranty claim but I have my doubts... I haven't lost my marbles, they're in a bag somewhere

Post #492045 13th Oct 2018 6:42am
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AMD



Member Since: 16 Jul 2010
Location: Fareham
Posts: 799

United Kingdom 2014 Range Rover Autobiography SDV8 Santorini Black

Hi all, just wanted to close this out.

Today I received a call from the Service Manager at the Dealers following an email I sent to him and the Warranty Team.

He told me he had spoken to the Warranty team and they have now accepted the claim and refunded the money for the new calliper.

It's a shame I had to argue my case for a week; it was more out of principle than the money. Coming: Audi RS6 Performance
Going: 2014 FFRR SDV8 Autobiography with RSE
Current: 2016 Evoque for SWMBO
Gone: 2015 BMW F36 435d XDrive
Gone: 2015 BMW F10 M5 LCE
Gone: 2013 Evoque Dynamic for SWMBO
Gone: 2013 Porsche Cayenne
Gone:2011 4.4TDV8 Vogue
Gone:2006 Vogue SC

Post #492922 19th Oct 2018 4:49pm
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AJGalaxy2012



Member Since: 11 Jun 2018
Location: Gainsborough
Posts: 179

United Kingdom 2012 Range Rover Vogue SE 4.4 V8 Bonatti Grey

Thats great news, well done. 2012 Full Fat RR 4.4 TDV8
2006 VW Touareg 3.0 TDi V6

Post #492931 19th Oct 2018 6:00pm
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pld118



Member Since: 25 Mar 2013
Location: Bairns
Posts: 3358

Scotland 2014 Range Rover Vogue SDV6 Santorini Black

That's good.

I wonder what they would say if presented with a caliper that had been panted with Hammerite by the owner. Hammerite as well as making the caliper looking cosmetically better is meant to prevent/ seal any corrosion.

http://www.fullfatrr.com/forum/topic48864.html

Post #492973 20th Oct 2018 7:24am
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