Home > Dealership Feedback > Stratstone Solihull: AVOID AT ALL COSTS
Post Reply  Down to end
Page 1 of 1
Print this entire topic · 
RRUK



Member Since: 08 Jun 2007
Location: UK
Posts: 3295

United Kingdom 2008 Range Rover TDV8 Vogue SE Auto Stornoway Grey
Stratstone Solihull: AVOID AT ALL COSTS

I bought my TDV8 Vogue SE from this dealer and have had the misfortune of having to take it back to them for the following reasons:

1. The car was supplied with mismatching Range Rover Sport size tyres. These were eventually replaced after some arguments.
2. When they refitted the tyres the tyre monkey trashed all 4 alloys, and I mean REALLY badly. They thought I might not notice....
3. In the process they managed to break the TPMS system, and to this day is still not working.
4.The rear of the headlining had come loose, they tried to fix it with glue instead of doing it properly. In the process they left black fingerprints all over the headlining and post covers.
5. Every time they had the car it comes back with oily hand marks all over the steering wheel, cubby box, indicators etc etc. Its never been cleaned off first.
6. It has gone in for a replacement headlining as the current one cannot be fixed and is dirty beyond repair or cleaning ability. They ordered the WRONG one and now I am waiting for a back order replacement whilst driving round in a FL2 GS.

I am sure this will not be the end of it so I shall add more as they happen.

Dear Land Rover,

If you are reading this, please take note of what a complete and utter diabolical shambles this Dealership is. Their so called Technicians seem incapable of doign the most basic tasks without making more work and damage. Trying to speak to the Service Manager is like trying to get through to the Queen.

Customer Service is shocking, the service desk chap speaks to you as if you are robbing him of time with his dying child, his tone is dreadful.

In short, they seem only capable of selling a car but have no ability to fix, repair or help the customer afterwards. Isn't it strange how I have never had a feedback request form for this dealership? THE INVENTOR OF THE TERM "FULL-FAT RANGE ROVER" :
http://www.fullfatrr.com/forum/topic666.ht...vented#end

2008MY TDV8 Vogue SE, Stornoway/Jet/Piano/ RSE+DVD
2003 Defender 90 TD5 Hard Top-Pumped!

*Gone: Range Rover Vogue TD6, JE Stage 1
*Gone: Range Rover Sport Supercharged 4.2V8
*Gone: Range Rover Vogue Classic 3.9 Auto
*Gone: Land Rover Series 3 SWB

Post #15456 23rd Mar 2010 1:48pm
View user's profile Send private message View poster's gallery Reply with quote
Gazellio
Site Sponsor


Member Since: 22 Jan 2010
Location: SITE SPONSOR, Chilterns, UK
Posts: 3642

United Kingdom 2006 Range Rover Supercharged Vogue SE Auto Bonatti Grey

What happened re the Alloys - did they replace them? 
We buy forum member cars - PM for a quote. http://www.garyelliott.co.uk/prestige_cars/
Current RR: 2012 Facelift Supercharged

Post #15458 23rd Mar 2010 2:08pm
View user's profile Send private message View poster's gallery Send e-mail Reply with quote
RRV



Member Since: 05 Oct 2009
Location: Midlands
Posts: 304

United Kingdom 2007 Range Rover Supercharged Vogue SE Auto Java Black

Guy Salmon Coventry every day of the week.Only up the road from your horrible experience too. Thumbs Up If you have nothing nice to say,say nothing at all.

Post #15459 23rd Mar 2010 2:27pm
View user's profile Send private message Reply with quote
RRUK



Member Since: 08 Jun 2007
Location: UK
Posts: 3295

United Kingdom 2008 Range Rover TDV8 Vogue SE Auto Stornoway Grey

I settled for having the alloys refurbished. They look fine now, but they were done by Stratstone Nottingham as they are nearer and I know them.

They are looking after a couple of other warranty items, shame they couldn't have done the headlining. Evil or Very Mad THE INVENTOR OF THE TERM "FULL-FAT RANGE ROVER" :
http://www.fullfatrr.com/forum/topic666.ht...vented#end

2008MY TDV8 Vogue SE, Stornoway/Jet/Piano/ RSE+DVD
2003 Defender 90 TD5 Hard Top-Pumped!

*Gone: Range Rover Vogue TD6, JE Stage 1
*Gone: Range Rover Sport Supercharged 4.2V8
*Gone: Range Rover Vogue Classic 3.9 Auto
*Gone: Land Rover Series 3 SWB

Post #15461 23rd Mar 2010 2:57pm
View user's profile Send private message View poster's gallery Reply with quote
Post Reply  Back to top
Page 1 of 1
All times are GMT

Jump to  
Previous Topic | Next Topic >
Posting Rules
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum



Powered by phpBB © 2001 phpBB Group. SEO by phpBB SEO
Site Copyright © 2006-2012 Martin Lewis