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devonchilliman



Member Since: 06 Jan 2015
Location: Devon
Posts: 345

United Kingdom 2011 Range Rover Vogue SE TDV8 Santorini Black

Had a call from Ryan and the dealers & the current situation is that my Range Rover has been put back together with the new parts but the belt is at an angle and not sitting right,so if left like this it "WILL" happen again,so more parts are being ordered

Post #308812 28th Jan 2015 6:26pm
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Cam-Tech-Craig



Member Since: 04 Aug 2011
Location: Gloucestershire
Posts: 16171

England 2015 Range Rover SVAutobiography SDV8 Loire Blue

Thumbs Up

Post #308826 28th Jan 2015 7:50pm
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pld118



Member Since: 25 Mar 2013
Location: Bairns
Posts: 4218

Scotland 2014 Range Rover Vogue SDV6 Santorini Black

Based on own experience, having bought our last 3/ consecutive 4x4 from LR main dealers, I'd expect they will 'look after you' and extend courtesy when things don't go according to plan.

They might not get everything right first time, but who does? You might have to escalate your concerns beyond your initial point of contact but that's why organisations have a chain of command.

There's a reason why we've bought 3 consecutive 4 x 4 from LR main dealers and that's because they've given the best of warranty, after sales service and are more than prepared to demonstrate good will when things have gone awry.

Hopefully your experience will be positive Thumbs Up

Post #308857 28th Jan 2015 10:23pm
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paulmoran2



Member Since: 27 Nov 2013
Location: Leeds
Posts: 1422

England 2013 Range Rover Vogue SDV8 Mariana Black

Thumbs Up GONE 2010 Facelifted 3.6 TDV8 - Stornoway Grey + 22" Overfinch Olympus
HAVE 1999 Discovery 2 GS 4.0 V8 - Silver - Off Road Toy
GONE 2013 L405 4.4 SDV8 Vogue. Black with Silver roofline and 22" s
HAVE 2015 Jaguar XF.

Post #308863 28th Jan 2015 10:34pm
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ebajema



Member Since: 24 Mar 2011
Location: New Plymouth
Posts: 4782

New Zealand 2010 Range Rover Autobiography 5.0 SC V8 Galway Green

I'd be interested in what the cause is that the belts shredded so quickly. What is sitting at a wrong angle and why and what is the underlying cause ??? Keep up posted please. MY 2010 5.0 SC Galway green and sand interior!!
Have the Faultmate MSV2 Extreme to be tinkering with the settings etc. !!

Post #308898 29th Jan 2015 2:50am
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Cam-Tech-Craig



Member Since: 04 Aug 2011
Location: Gloucestershire
Posts: 16171

England 2015 Range Rover SVAutobiography SDV8 Loire Blue

^ X2 Bow down

Post #308923 29th Jan 2015 9:55am
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devonchilliman



Member Since: 06 Jan 2015
Location: Devon
Posts: 345

United Kingdom 2011 Range Rover Vogue SE TDV8 Santorini Black

Will do chaps Thumbs Up ,I've been promised an update today so will share on here...

Off Topic @Craig...did you ever find a full height cargo barrier for me? Thumbs Up

Post #308930 29th Jan 2015 10:12am
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Cam-Tech-Craig



Member Since: 04 Aug 2011
Location: Gloucestershire
Posts: 16171

England 2015 Range Rover SVAutobiography SDV8 Loire Blue

Not yet (been VERY busy) but is on my "to do" list sir Bow down

Post #308937 29th Jan 2015 10:29am
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devonchilliman



Member Since: 06 Jan 2015
Location: Devon
Posts: 345

United Kingdom 2011 Range Rover Vogue SE TDV8 Santorini Black

Np Thumbs Up

Post #308945 29th Jan 2015 10:47am
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devonchilliman



Member Since: 06 Jan 2015
Location: Devon
Posts: 345

United Kingdom 2011 Range Rover Vogue SE TDV8 Santorini Black
Update

Just had a call from the dealers to say they've ordered yet more parts!!!
One of them being the pulley that holds the belts on,they are hoping this will solve the issue of the belt hanging over by 1/4 inch Thumbs Up ,apparantly it maybe that it was not fitted with a spacer in the first place by the original dealers or it came from the factory like that Rolling Eyes

Well...^^^ that's what I've been told Thumbs Up

Post #308961 29th Jan 2015 11:46am
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ebajema



Member Since: 24 Mar 2011
Location: New Plymouth
Posts: 4782

New Zealand 2010 Range Rover Autobiography 5.0 SC V8 Galway Green

It will be worth to ask them to prove the alignment is correct (with pictures) while they are fitting the new parts to the car. That way everybody can rest at ease that it was done right this time. MY 2010 5.0 SC Galway green and sand interior!!
Have the Faultmate MSV2 Extreme to be tinkering with the settings etc. !!

Post #308986 29th Jan 2015 1:29pm
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devonchilliman



Member Since: 06 Jan 2015
Location: Devon
Posts: 345

United Kingdom 2011 Range Rover Vogue SE TDV8 Santorini Black
Update

Well she's back Mr. Green Mr. Green ....but Whistle

Click image to enlarge


Click image to enlarge


She has had various new parts,tensioners,pulleys,alternator etc etc,very impressed with Land Rovers attitude to sorting this Bow down especially "Ryan" from Land Rover customer services and also Matford Land Rover...the warranty company refused to pay for this as they had already paid for he same job back in April 2013 Rolling Eyes ,so it was down to my dealers to sort it out with the dealers who carried out the repair previously,to which they have agreed that they are liable Thumbs Up

Chuffed to have my Full Fat back but now concerned about this oil Big Cry ...arghh Banging Head

Also got my private plates on her for the first time :thumbsup:

Admin note: this post has had its images recovered from a money grabbing photo hosting site and reinstated Mr. Green

Post #309330 30th Jan 2015 8:51pm
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paulmoran2



Member Since: 27 Nov 2013
Location: Leeds
Posts: 1422

England 2013 Range Rover Vogue SDV8 Mariana Black

That's a pity.... Neutral GONE 2010 Facelifted 3.6 TDV8 - Stornoway Grey + 22" Overfinch Olympus
HAVE 1999 Discovery 2 GS 4.0 V8 - Silver - Off Road Toy
GONE 2013 L405 4.4 SDV8 Vogue. Black with Silver roofline and 22" s
HAVE 2015 Jaguar XF.

Post #309332 30th Jan 2015 8:52pm
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devonchilliman



Member Since: 06 Jan 2015
Location: Devon
Posts: 345

United Kingdom 2011 Range Rover Vogue SE TDV8 Santorini Black

Mmm...the joy lasted for about 40 mins...I'm ruddy annoyed to put it politely

Post #309334 30th Jan 2015 8:55pm
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ajac8



Member Since: 04 Oct 2011
Location: Shakespeares County
Posts: 1619

United Kingdom 2013 Range Rover Autobiography SDV8 Baltic Blue

any news on the cause / issue at the heart of the belt shredding? Would it really leave the factory with a spacer missing etc? 405 AB exec seats Baltic and Cirrus
93 RR Classic efi

Remember it's easier to get forgiveness than permission!

Gone in order:
4.4 TDV8 SE - gone to a good home
93 Classic hard dash Plymouth Blue
03 L322 Oslo Blue
2000 Disco TD5 ES Epsom Green
98 P38 Rioja Red
89 Classic Cairngorm Brown

Post #309345 30th Jan 2015 9:15pm
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