took my sc in for recall on brakes at md .When i went back to collect there was a nasty scratch on back and a real nasty one one front wheel .we went around it with the staff before leaving it with them and marked any minor scratchs on his paper work so we know it was not there before we left BUT they say it could not of happened with them......Where do i stand?

Did you speak with the Principal at the dealership ?

I would have thought that if you noted the scratches on collection, then you have a good case. There's not much point in marking them up when you arrive, if you can't later rely on the document......

Assuming you both agreed on the situation when the car was dropped off it must have taken place whilst the car was in their custody. Regardless of all other circumstances it is still their responsibility to take care of the car.

I suggest you have a word with the DP and see how reasonable he wants to be. If that doesn't work you might try a letter such as this.
http://www.which.co.uk/consumer-rights/let...t-a-garage

I had a very similar thing happen to me when I took mine to the main dealer for the brake hose recall. Mine hade a chip on both offside doors and on the side of the bonnet.

The dealer offered to do a smart repair , had it for a day and when I picked the car up the chips were still there. Their workshop had tried to polish the chips out!

When I questioned about the smart repair, the service manager (who offered the repair in the first place) said he thought a smart repair was a touch up stick!!! Otherwise, "we would have to spray the whole of the side of the car". I kid you not.

I am in the business so I got my own chap to do it.

Good 'which' letter.

So the MD makes a note of defects when you drop it off and then places no credibility on that process.

Makes them look completely stupid!

Everything here seems to be in your favour. Kick ass my friend! 405 AB exec seats Baltic and Cirrus
93 RR Classic efi

Remember it's easier to get forgiveness than permission!

Gone in order:
4.4 TDV8 SE - gone to a good home
93 Classic hard dash Plymouth Blue
03 L322 Oslo Blue
2000 Disco TD5 ES Epsom Green
98 P38 Rioja Red
89 Classic Cairngorm Brown

I think you should name and shame them too so that fellow forumites know in case they were thinking of using them. 2017 4.4 SDV8 Autobiography
2012 4.4 TDV8 Westminster - Gone, but not forgotten

i am not going to name them just yet as it looks like they have taken it in , it all now depends on what sort of repair they are willing to do

how did that come about then? did you pester them? ... - .- -.




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update.......just got off the phone with md and they have agreed to do the repairs,nice bloke started to say he was going to do a smart repair to the paint work but thanks to stuarts post/reply i soon put him right about that. its going in for two days on the 6th december i will keep you posted.and thank you to mzplcg for the letter template hopefully i will not need it

yes stan i think they got sick of the sound of my voice and caved in .ha

that's the way to do it  ... - .- -.




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Thought I would give you an update, main dealer have taken responsibility and powder-coated the wheel and also repaired the scratches, all the work they said they were going to do was done quick and to an exceptional standard, fair play to lookers in colchester.

Good result. Perseverance pays off.  2017 4.4 SDV8 Autobiography
2012 4.4 TDV8 Westminster - Gone, but not forgotten

Quote:

fair play to lookers in colchester.

+1 /\

I know its good to get a result but lets be honest, they would have been happy to see you walk away.

Very poor. 405 AB exec seats Baltic and Cirrus
93 RR Classic efi

Remember it's easier to get forgiveness than permission!

Gone in order:
4.4 TDV8 SE - gone to a good home
93 Classic hard dash Plymouth Blue
03 L322 Oslo Blue
2000 Disco TD5 ES Epsom Green
98 P38 Rioja Red
89 Classic Cairngorm Brown