Our TDV8 AB was in the dealer last year and whilst it was being serviced they carried out the oil drain modification for the turbo as it was smoking a bit after gentle running.

The car was left at the dealer for a week for the service, MOT and remedial work to be carried out.

When we got the car back everything seemed ok. The car was in the dealer at the end of April, however, in July I decided to look the car over with the IID Tool. I found a fault code that showed as being triggered on Monday 25th April 2016 at 13:01.

Click image to enlarge

Click image to enlarge

I've not had this issue, but did, on my last car and some time ago, have a situation where recall work led to another problem and the dealer billed me for about £1000 for fixing it. I took this up with LR Customer Relations (0870 5000 500) and had a very useful and detailed discussion on the technicalities with an expert there. I don't know whether that level of service is still available, but on that occasion I was told to leave it with LRCR and the the outcome was that I did not pay anything. Only Range Rovers since 1988

Thanks for that, I'm waiting for the dealer to call to say the car is ready and I'll discuss the bill with them then. The car is out of warranty so I'm not against paying something for the repair but what really annoys me is the fact that they've snapped the sensor in the manifold and the only reason they were replacing it is because they broke it in the first place.

Hopefully we'll hear something from them tomorrow to give us an idea of whats going on.

David. 2002 4.6 Vogue SE - Alveston Red with Lightstone Leather
2007 Range Rover Supercharged in Java Black with Ivory Leather
2012 Range Rover 5.0 SC Autobiography in Indus Silver with Jet/Ivory Interior
2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue with Sand Interior

Can you prove they snapped the sensor? That fault code may not equal a snapped sensor at the time. Equally, can they prove that they didn't? Ask to see the job card and a health check as it may be on there my the technician who did the work.

Not an easy thing to be proved or disproved either.

Keep a cool head is my only advice, if they are reasonable and you are then you are much more likely to get somewhere.

cheers and good luck! Alex

2018 Skoda Kodiaq vRS
2009 Caterham Supersport Race car
2007 M5 Touring
2005 Range Rover Vogue SE Supercharged
2004 SL55 AMG

The only way I can prove they damaged the sensor the first time around is because the IID shows the date and time the fault was triggered and at that time the car was in their workshop.

I know they've snapped it in the manifold this time around as they've told us as they need the car for 2 - 3 days to strip it down and remove the snapped sensor.

David. 2002 4.6 Vogue SE - Alveston Red with Lightstone Leather
2007 Range Rover Supercharged in Java Black with Ivory Leather
2012 Range Rover 5.0 SC Autobiography in Indus Silver with Jet/Ivory Interior
2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue with Sand Interior

Very difficult situation. Been on both sides of this. I'm an Aftersales Manager myself so have had a fair bit of similar scenarios in the past. Also been in your shoes as well.

All the best with it. Alex

2018 Skoda Kodiaq vRS
2009 Caterham Supersport Race car
2007 M5 Touring
2005 Range Rover Vogue SE Supercharged
2004 SL55 AMG

Ask to look at the job clock times when they did the recall as that will show if someone was actually working on your vehicle at that date and time which would help you as well.

Cheers Alex

2018 Skoda Kodiaq vRS
2009 Caterham Supersport Race car
2007 M5 Touring
2005 Range Rover Vogue SE Supercharged
2004 SL55 AMG

Thanks Alex.

Rang about the car today and they've said late Thursday or early Friday for completion. If it's taken them a week to do it i can really see them digging their heels on the bill!

David. 2002 4.6 Vogue SE - Alveston Red with Lightstone Leather
2007 Range Rover Supercharged in Java Black with Ivory Leather
2012 Range Rover 5.0 SC Autobiography in Indus Silver with Jet/Ivory Interior
2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue with Sand Interior

if I work on a car and damage another item my solution (which has always be seen as acceptable by all parties)

if the customer pas for the part I will cover all the labour, it's usually been drop link that have rusted up and needed cutting off to do other work eat

If its taken them a week then I'd put money on it being a job filler and every monkey in the workshop has had 10 minutes on it between jobs. Current
2013 Range Rover Autobiography SDV8
2001 Porsche 911 Turbo
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2007 Range Rover Vogue SE TDV8
2002 Range Rover HSE TD6
+ Many other non LR products

I spoke to them yesterday for an update.

I don't think started work on it for a day or two after they snapped the sensor. They've had to take the engine out of the car to remove the manifold. That means dropping the subframe, front diff, etc.

The manifold was sent to a machine shop to have the snapped sensor removed. This I'm pleased about as it means it was probably spark eroded rather then being drilled and tapped.

They started reassembling the car yesterday and have advised that it should be ready for collection on Monday evening.

I've asked them about the bill twice and they've said they'll only be charging book time to change the sensor. This is about 0.7hrs apparently although I'm not sure they know I k ow that.

David. 2002 4.6 Vogue SE - Alveston Red with Lightstone Leather
2007 Range Rover Supercharged in Java Black with Ivory Leather
2012 Range Rover 5.0 SC Autobiography in Indus Silver with Jet/Ivory Interior
2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue with Sand Interior