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gibbo37



Member Since: 03 Sep 2012
Location: Swindon
Posts: 19

United Kingdom 2016 Range Rover Autobiography SDV8 Waitomo Grey
2016 4.4 AB advice needed

I recently took delivery of a just over 3 year old AB which is my first ever Range Rover and I love it, however I've had a few issues which have tainted the experience so far.

Very soon after delivery I noticed that the front suspension was knocking and there was a shuddering from the rear when pulling away from a junction at an angle. Having read the forum they're not uncommon issues so I booked it in to my local dealer to be fixed but after taking it in for a day the local dealer said that as i'd only just purchased the car it would need to go back to the supplying dealer, as I guess that some of the issues may not be covered under the approved used warranty. Why they couldn't tell me that when I booked it in I've no idea!!

So after taking it to the supplying dealer and them having it for around 10 days everything was fixed, however on the drive home late on Friday night I got a warning message to say there was a diesel exhaust fluid malfunction with a 500 mile countdown to a no engine start!

I called LR assist yesterday and they were brilliant, they arrived within the hour and spent the next 90 minutes trying to fix it but unfortunately he wasn't able to and it needs to go in to my local dealer to be fixed, might need a new pump apparently. The LR assist guy did say he'd never seen this fault on the 4.4 before although it's quite common on the 2.0 diesel.

So I'm going to be without my car for another few days whilst is being fixed and whilst Enterprise car rental will be giving me a hire car it still means that my car has been in the garage for longer than I've owned it....

Whilst I'm just outside the 30 day limit for rejecting the car my understanding is the clock stops ticking whilst it's in for repair so I guess that's still an option.

My question is what would you do? Reject this one (if that's still an option) or stick with it and hopefully enjoy the car once this latest issue is resolved?

Post #533015 3rd Nov 2019 9:28am
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brad s1



Member Since: 23 Sep 2008
Location: Boston
Posts: 134

2004 Range Rover HSE 4.4 V8 Giverny Green

If they're fixing it I'd just let them do that, you'll be hard pressed to find a used rover without a few issues. Do you know what they did to fix the judder when pulling away at slow speed? Mine does this too and I need to address it soon.

Post #533046 3rd Nov 2019 1:33pm
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gibbo37



Member Since: 03 Sep 2012
Location: Swindon
Posts: 19

United Kingdom 2016 Range Rover Autobiography SDV8 Waitomo Grey

Thanks for replying and to be honest I like the car and just want it right, hopefully all will be well with it after this visit.

I think the judder was something to do with the diff, they seemed to know what it was when I booked it in so I guess it's common.

Good luck with yours.

Post #533055 3rd Nov 2019 4:14pm
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Rwc13



Member Since: 14 Nov 2018
Location: Manchester
Posts: 29

England 2017 Range Rover Autobiography SDV8 Loire Blue

I don’t think rejection is limited to the first 30 days If you have repeated problems with a car in the first 6 months. I had this scenario and rejected an L405 after 5 months and got a full refund. Hope it doesn’t come to that in your case.

Post #534024 13th Nov 2019 7:21am
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dennij



Member Since: 23 Feb 2019
Location: Up North
Posts: 450

United Kingdom 2011 Range Rover Vogue SE 4.4 V8 Buckingham Blue

From how I understand it, rejection can take place within the first 6 months, however, you have to allow the supplying dealer to fix the problem at least once, if it continues to reoccur then you are within your right to reject. Have a search for the consumer rights act 2015, this will give you a much better understanding of what is and isn't possible.

Post #534033 13th Nov 2019 8:39am
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