Can everyone share any feedback ref buying cars from these please...

Many thanks in advance...

Last edited by Cam-Tech-Craig on 22nd Jul 2018 5:29pm. Edited 1 time in total

Not far from us used to know a service manager guy there been in a few times seem ok, about one minute off junction 14 of m6,tell us if you come up if you’ve time for a bite river pub just up the road 😉 _____________________________________________________
Zambezi silver Vogue Se unique

Thanks Scott, will keep in touch

My neighbour buys all his cars from them, and he has had quite a few! I tried to buy a car from them a few years ago but they wouldn't give me anywhere near I wanted of my PX, so I walked away.

Black Autobiography with SVO kit per chance Craig?  Stephen Gazard

Range Rover L405 Vogue SE SDV8 - CamTech / Overfinch Bespoke
Maserati GT 2017
Mercedes SL55 AMG

Aston Martin DB9 07 - gone back to friend bought from, RR Classic 90 - gone, BMW 840ci - gone, RR TDV8 Overfinch 07 - gone, Porsche 911 (996 Carrera 2 98 - gone, BMW X5 3.0sd M Sport 08 - gone, RR Sport 4.2 Supercharged 05 - gone, BMW M3 Convertible 02 - gone, Range Rover 4.4 Autobiography 03 - stolen!, Range Rover 4.6 Vogue 01 - gone, Range Rover 4.6 Autobiography - gone

Sales staff very good, sales manager will haggle a bit, service dept is not so good.

Thank you all

Oh and NO Stephen I'm not sir

So, a little update...

We popped into the dealership on our way to the airport Thursday morning (a weeks holiday) and test drove the car! Suspension was banging and the brakes were shocking! 3 camera's didn't work, it had a cracked rear light and the wheels all needed a refurb! It stank like a 1970's ice cream van of overfueling diesel and finally there were a couple of carpark dents in the OS doors...

I agreed to purchase the car, a 2013 4.4 AB from these guys. I got them to agree to reduce the price and NOT do the carpark dints or the cracked rear lamp (as i have plenty of these) i also asked for them to leave the wheels as i will be replacing them! So with these jobs NOT needing doing i could negotiate a small price reduction and more importantly a full two year warranty rather than the one they were offering.

The car is Orkney Grey with Black interior and has a lot of extra's from new. This is why i wanted this car over and above most others I've seen in months of looking...

So, off on holiday we went, with the promise that "everything we noted will be rectified" and the car will be ready to collect on our return from holiday. I was promised an update the following Monday so i could make the necessary arrangements.

Getting updates from them as to when the jobs would be complete and the car would be ready to collect was a little frustrating to say the least! It took a stern email from my wife to get a response/ETA which would NOT be as expected on the Friday we returned from holiday! So another trip to the midlands would be necessary to collect her the following week!

I took the train up and was collected from the station. I collected the car and was away

I was told the brakes only needed bleeding, the broken camera's had been replaced as had the broken suspension components! There was NO fault codes relating to the overfueling issue (the usual P040D i expected) was NOT showing! Great i thought, must just need a run to clean out the DPF as its been shunted around here for a while! The car has been MOT'd as it only had 8 months left! ODD! And we have serviced it for you sir...

I drove home and the first thing i wanted to do was to change the wheels (as they bothered my OCD side )
This is what i found on removing the wheels... (please bear in mind i had just driven this 200 miles so the corrosion across the front discs faces REALLY WORRIED ME)


REAR PADS

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Ah Craig, I feel your frustration; how annoying!
If it was me I'd return for a refund, if only because I cannot tolerate people that lie - which they clearly have done in this case -it's unacceptable.
Main dealer franchises (JLR are not alone in this) have a cosy local monopoly and will say and do anything to get a sale. The moral of the tale is - trust no-one, and certainly don't rely on ANY "approved used" schemes - they mean nothing.

I'm a firm believer in a private purchase from a forum member

Thanks CoB

Fortunately, Craig has the ways and means to fettle the lot 👍🏻

Why did you have to negotiate a 2 year warranty Criaig, I thought all A.U cars had the 2 year warranty?

Can't comment on the dealership in question, however, based on my experience of buying 3 A.U Range Rovers in 5 years, A.U main dealers should be more accountable:

Overstating the condition and/ or what they will do by way of pre collection remedial work is not uncommon. There seems little to stop them doing so.

Much is made of bold A.U LR pledges such as ‘peace of mind' and 'If you can tell it’s used it’s not LR approved’; and yet, if things are not right and/or they don’t carry out work they said they would (or to the standard expected) they often quote 'the ‘age and mileage of the vehicle’.

When LRCS is called upon regarding any A.U disputes, again, they present as impotent, pointing out that it’s a used car and the contract is between the customer and the seller.

Yes, they are used cars and perhaps can’t be expected to be as new. Therefore, LR and their dealerships should not, in their marketing material and/ or their sales dialogue, overstate what buying approved used means.

Last edited by pld118 on 23rd Jul 2018 4:31pm. Edited 1 time in total

Craig, you are obviously infinitely more knowledgeable than I am, but is the problem not with the calipers rather than the discs and pads here? Your test drive did show the brakes to be poor.

Are you a 'trade buyer' in this context (so different rules apply to dealing with you as opposed to a consumer)? I'm not making excuses for them. Only Range Rovers since 1988

IMHO the issue is cheap rubbish Euro Car Parts Textar brake pads which have worn down & overheated to the point of breaking up! Therefore the corrosion that has spread across the cheap rubbish brake discs cannot even be cleaned off when driving normally... Proof that cheap brakes are exactly what they say on the tin! Cheap!

Its well known that I'm an advocate for using genuine parts and this is a simple case in point!

Oh and NO i did not buy the car as "trade" i purchased the car as a retail customer... The same as any other sir

It''s a shame you couldn't have returned the car for a refund, then offered to buy it from them at a reduced price

Mike

Mike, i think to be honest they would rather have the car back in and sell it again! But next time for more money!They sold it too cheap was there response last time!

I'm near so I can call in and see this guy and tell him a few home truths if you want mate and would have great pleasure! I don't mind sitting out the front with the pictures and a banner depicting the quality of their work.  _____________________________________________________
Zambezi silver Vogue Se unique