When washing the car I noticed a small blister starting on passenger side rear arch. It's only fingernail size, and early stages, but I thought if I get it now it will stop a potential spread.
I went to my local Stratstone dealer who brought in the body shop manager from Perth Stratstone.
He inspected the car, photographed it, took photocopies of my complete service history and even used a meter to check the thickness of the paint to confirm no patched damage covered up..... All was fine.
He emailed me a few days later to say sorry, but land rover had refused to repair it and there was nothing they could do.
So..... I contacted land rover h.o. To ask why. The answer I got was..


"sorry sir, but that is not corrosion, it is rust. The warranty covers corrosion but not rust"

Eh?? Anyway, they are standing fast by their decision... I am now feeling slightly cheated thinking I have spent lots of money on servicing to keep the warranties good, but when you need it, well they let you down....

(Stratstone are a good bunch, it's land rover h.o. I have the problem with.) Vogue SE TD6
Defender 90 2.4
Defender 110 TD5
Vogue 3.5 EFI

http://en.wikipedia.org/wiki/Rust

"Rusting is the common term for corrosion"

But goes on to say"but the resulting oxides are not commonly called rust.
"

beat me to it rich..

As above, rust is corroded steel.
I think you need to go back to LR and explain in words of one syllable that they are wrong.

I can't wait to hear their interpretation of "rust"!!!  Got - 2008 TDV8 Vogue SE in Java black
Had - 2007 S/C in Stornoway Grey

One thing you may wish to check.
Corrosion warranties usually only cover perforation due to corrosion ie corrosion from the back of the panel.
They do not cover rust on the painted surface of the panel caused by damage ie scraping etc.
Are LR saying the "rust" is on the painted surface of the panel and not due to perforation of the panel?
I think it is stretching things if they have come to this conclusion on the basis of photographs.
I think you should ask for an insurance assessor to check the "rust"

Yes, I think unless you have a perforation (i.e a hole you can see through) they won't do anything.

Perhaps you should go back to them & ask "so will you do it once it finally perforates" ?

I found this on their website:

"
Anti-corrosion warranty

Should any part of the bodywork of the vehicle be perforated by rust corrosion, the panels affected by the perforation will be repaired or replaced by any Land Rover dealer/Authorised Repairer, completely free of charge, regardless of any change in vehicle ownership.

The anti-corrosion warranty begins at the same time as the vehicle warranty and continues for a period of six years.

The term 'perforation' means a hole that penetrates through the bodywork caused by corrosion from the inside or underside as a result of faulty manufacture or materials."

Interesting they use the term 'rust corrosion' !!

Here:
http://www.landrover.com/gb/en/lr/owners/w...ssistance/

 "RANGEISM WILL NOT BE TOLERATED"
www.futuresecurityservices.co.uk
Pretlove says , '' I want my car back "

They are saying it is not a manufacturing fault, so it is not covered. The corrosion must start from within the metal and not on the surface they say. They are not even prepared to talk further about it.
Stratstone guy reckons about £200 to repair.... Vogue SE TD6
Defender 90 2.4
Defender 110 TD5
Vogue 3.5 EFI

Contraband,

I've had mixed results with the corrosion warranty. Mine was processed through Croall & Bryson in Kelso. On the one hand, the upper tailgate was fixed under warranty as that was "corrosion". The wheelarch areas though were another matter: both had to be prepped, resprayed and waxoyled at my cost (about £200 I think) as it was "rust". No choice but to get it done as I couldn't just leave it to fester. In reality I think the rust prevention in some areas on these cars leaves alot to be desired - the wheel arches is just one such area.

Always amazes me just how much better the underbody protection on the wife's Mitsubishi is vs the Range and that car cost a fraction of the price of the RR - Oh and the Colt is totally reliable too (but not too good at crossing the muddy fields)

Cheers,
SharpV8 Range Rover TDV8 Vogue SE

Contraband wrote:

When washing the car I noticed a small blister starting on passenger side rear arch. It's only fingernail size, and early stages, but I thought if I get it now it will stop a potential spread.
I went to my local Stratstone dealer who brought in the body shop manager from Perth Stratstone.
He inspected the car, photographed it, took photocopies of my complete service history and even used a meter to check the thickness of the paint to confirm no patched damage covered up..... All was fine.
He emailed me a few days later to say sorry, but land rover had refused to repair it and there was nothing they could do.
So..... I contacted land rover h.o. To ask why. The answer I got was..


"sorry sir, but that is not corrosion, it is rust. The warranty covers corrosion but not rust"

Eh?? Anyway, they are standing fast by their decision... I am now feeling slightly cheated thinking I have spent lots of money on servicing to keep the warranties good, but when you need it, well they let you down....

(Stratstone are a good bunch, it's land rover h.o. I have the problem with.)

Simes wrote:

I'd say that if you can get it sorted by a good body shop for 2 to 3 hundred, don't put yourself through the hassle of arguing with LR about it. Chances are the body shop you choose will be better than the one LR choose and even if it's the same one, they will probably do a better job for an end customer than they would just doing the bare minimum that the warranty would pay for.

Yip, stuff them... I'll just go private! Thanks for all your comments folks... Vogue SE TD6
Defender 90 2.4
Defender 110 TD5
Vogue 3.5 EFI

To be fair, I think it's pretty reasonable that they only cover perforation, or rust from 'behind', rather than surface corrosion, since most surface corrosion can be down to the way the car is looked after.

For example 'tfr' or traffic film remover used by hand car washes is very aggressive on the lower bodywork, particularly around the wheel arches, and if the car is often used on very salty roads, without being cleaned afterwards this will make it very susceptible to corrosion, hardly Land Rover's fault.
Pretty much no manufacturer can take any different approach, especially since legislation forced them to use much less resilient water based paint! 2006 Supercharged