had the letters from sky twice,so may just have been unlucky.
will shut multi room box off or charge you full package price.
i went to maplins and bought a wireless kit. works very well.
i live in west london about 2 miles from sky at Isleworth.

It does surprise me that a lot of people haven't had the letters, as they are notoriously dogged in their pursuit of such things Got - 2017 SDV8 Autobiography in Loire Blue
Had- 2008 TDV8 Vogue SE in Java black
Had - 2007 S/C in Stornoway Grey

I was wondering if it was anything to do with
upgrading your package ie to Satanta sports channel.
When they send the new channels through should they get
a response back from the box.

As I Understand it, there's a system that is supposed to dial up every box, get a response to check that it's all where it should be and if it doesn't get a response, it tries again some weeks later. If it doesn't get a response the second time, you get a letter telling you that they've been unable to contact the boxes registered to you and that if you can't prove the boxes are there, you are in breach of contract and your subscription will be cancelled.
Also in that letter, there are instructions on how to invoke a dial home from the box, which proves to them that the box (and the viewing card) is actually there. Once you've done that, you can disconnect and wait for the next time it happens (or not in Mick & Stans' case). Got - 2017 SDV8 Autobiography in Loire Blue
Had- 2008 TDV8 Vogue SE in Java black
Had - 2007 S/C in Stornoway Grey

Mick Debbie does Dallas boxset is all you will ever need  Present :2008 TDV8 HSE
Gone Audi A5 2.7TDI
Gone Discovery 3 HSE
Gone Mercedes CLK
Gone Range Rover 2.5 DSE

F k she still doing the rounds , i remember her when i was at school …  ====================================

"Open Mike Night " sounded like a lot of fun until i found out i was going to an Autopsy