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Haylands



Member Since: 04 Mar 2014
Location: East Yorkshire
Posts: 7908
England 2014 Range Rover Autobiography SDV8 Loire Blue

It is rather galling to be treated like a second class citizen just because you didn't buy the BT version

They got their update well over two months ago.... I mean, how different can the update be, they do the same thing, they just have a different way of displaying it.

I bought the non BT because to me it just seemed like another "thing" to go wrong in the system.

Had it stated on their website that they couldn't be bothered with updates for the non BT tool and that they were spending all their time updating the associated apps that they need to run the BT version then at least we would have known.....

Treating customers like this and then blatantly ignoring them on the web site where they peddle their goods is very poor customer service. Pete

__________________________________________________
2014 L405 Autobiography SDV8 4.4 Loire Blue Ebony interior
2011 L322 Vogue SE 4.4 TDV8 Baltic Blue. Parchment over Navy Interior. Sold
2012 L322 Autobiography 5.0 Supercharged Ipanema Sand, Jet Interior. Sold
2002 L322 Vogue 4.4 V8 Epson Green, Ivory over Aspen Interior (Fatty Offroader) Sold
-Click for Project Fatty off roader-
Post #278512 1st Sep 2014 7:28pm
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Joe90



Member Since: 29 Apr 2010
Location: Hampshire
Posts: 6399
England 

Pete, drop Patrik an email asking to be included in the beta program. He should then create a link for you to install v 3.0 (beta). To be honest, apart from the USB-Laptop thingy (which I am yet to try), I haven't found much difference, apart from having to press the (-) instead of the (+) to move "forward" through the menus. I haven't fully explored things yet, as too busy clearing "reservoir pressure static" faults Laughing .
Experience is the only genuine knowledge, but as time passes, I have forgotten more than I can remember Wink
Volvo V70 P2 2006 2.4 Petrol 170bhp Estate SE
MG Midget Mk1 1962

Previous: L322 Range Rover TDV8 3.6 2008; L322 Range Rover TD6 3.0 2002; P38A Range Rover V8 1999
Post #278549 1st Sep 2014 10:31pm
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RP123



Member Since: 06 Jul 2014
Location: Highlands
Posts: 187
Scotland 2006 Range Rover HSE Td6 Bonatti Grey

Pete, I've got a none BT version but was able to upgrade to version 3 on 26th July all working fine.

Cheers RP




RP123 wrote:
Just a quick thumbs up for the guys at GAP. Just got a none BT tool but ran into problems after updating to version 3. Email to them today (Saturday) and an email back from them with a fix (new download) within a couple of hours. All sorted and well impressed with the service. Thumbs Up Cheers Guys

RP
Post #278572 2nd Sep 2014 8:26am
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Haylands



Member Since: 04 Mar 2014
Location: East Yorkshire
Posts: 7908
England 2014 Range Rover Autobiography SDV8 Loire Blue

Jo, Cheers, I know what you mean, just a bit upset that they seem to have forgotten about us...

RP123....

Well that's weird.... I updated the program to it's latest release and it says I have the most up to date version at 2.7

I'll try again.... Pete

__________________________________________________
2014 L405 Autobiography SDV8 4.4 Loire Blue Ebony interior
2011 L322 Vogue SE 4.4 TDV8 Baltic Blue. Parchment over Navy Interior. Sold
2012 L322 Autobiography 5.0 Supercharged Ipanema Sand, Jet Interior. Sold
2002 L322 Vogue 4.4 V8 Epson Green, Ivory over Aspen Interior (Fatty Offroader) Sold
-Click for Project Fatty off roader-
Post #278606 2nd Sep 2014 11:18am
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Robgosty



Member Since: 20 Dec 2013
Location: Manchester
Posts: 232
United Kingdom 2007 Range Rover Vogue TDV8 Zermatt Silver

Hi bud, you likely need the newest updater, thread on here somewhere
Post #278617 2nd Sep 2014 12:09pm
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Haylands



Member Since: 04 Mar 2014
Location: East Yorkshire
Posts: 7908
England 2014 Range Rover Autobiography SDV8 Loire Blue

I did, had it on the laptop and updated the installer... still says 2.7 is the latest...

Got on the PC, went onto their site, got into my account... big red sign under my firmware saying "update" clicked on it, downloaded the installer to the PC, connected the tool... still says it's fully updated at 2.7

!!!!!!!!!!!!!!!!!!!! Pete

__________________________________________________
2014 L405 Autobiography SDV8 4.4 Loire Blue Ebony interior
2011 L322 Vogue SE 4.4 TDV8 Baltic Blue. Parchment over Navy Interior. Sold
2012 L322 Autobiography 5.0 Supercharged Ipanema Sand, Jet Interior. Sold
2002 L322 Vogue 4.4 V8 Epson Green, Ivory over Aspen Interior (Fatty Offroader) Sold
-Click for Project Fatty off roader-
Post #278646 2nd Sep 2014 4:10pm
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stan
Site Moderator


Member Since: 13 Jul 2010
Location: a moderate moderated moderator moderating moderately in moderation
Posts: 34916
United Kingdom 

make sure you completely delete the old updater .. ... - .- -.




click link for ,

FORUM WIKI

HOW TO Ǝꓕ∀ꓕOꓤ PICS

workshop manual downloads are in our wiki

.
Post #278650 2nd Sep 2014 4:15pm
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Haylands



Member Since: 04 Mar 2014
Location: East Yorkshire
Posts: 7908
England 2014 Range Rover Autobiography SDV8 Loire Blue

Stan, I read your post earlier about that, I did that on the laptop, then thought maybe I hadn't properly, so I put it on the PC which hasn't had it on before...!!!! Pete

__________________________________________________
2014 L405 Autobiography SDV8 4.4 Loire Blue Ebony interior
2011 L322 Vogue SE 4.4 TDV8 Baltic Blue. Parchment over Navy Interior. Sold
2012 L322 Autobiography 5.0 Supercharged Ipanema Sand, Jet Interior. Sold
2002 L322 Vogue 4.4 V8 Epson Green, Ivory over Aspen Interior (Fatty Offroader) Sold
-Click for Project Fatty off roader-
Post #278655 2nd Sep 2014 4:23pm
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stan
Site Moderator


Member Since: 13 Jul 2010
Location: a moderate moderated moderator moderating moderately in moderation
Posts: 34916
United Kingdom 

email the gap chaps pete, i'm sure they will help.. ... - .- -.




click link for ,

FORUM WIKI

HOW TO Ǝꓕ∀ꓕOꓤ PICS

workshop manual downloads are in our wiki

.
Post #278658 2nd Sep 2014 4:28pm
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Haylands



Member Since: 04 Mar 2014
Location: East Yorkshire
Posts: 7908
England 2014 Range Rover Autobiography SDV8 Loire Blue

Cheers, I will... Pete

__________________________________________________
2014 L405 Autobiography SDV8 4.4 Loire Blue Ebony interior
2011 L322 Vogue SE 4.4 TDV8 Baltic Blue. Parchment over Navy Interior. Sold
2012 L322 Autobiography 5.0 Supercharged Ipanema Sand, Jet Interior. Sold
2002 L322 Vogue 4.4 V8 Epson Green, Ivory over Aspen Interior (Fatty Offroader) Sold
-Click for Project Fatty off roader-
Post #278681 2nd Sep 2014 6:49pm
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PatGAPInnov
Site Sponsor


Member Since: 01 Dec 2011
Location: Montreal
Posts: 153
Canada 2010 Range Rover Autobiography 5.0 SC V8 Causeway Grey

Hi Guys

Haylands: I am quoting you but this is to put in context, no hard feeling and criticism is always welcomed.

Quote:
It is rather galling to be treated like a second class citizen just because you didn't buy the BT version

Quite the contrary, the regular IIDTool fills up a market space, his still selling well and we expect it will continue to do so. This in turn justifies updating these units too. It does help to keep the value of the tool up and our long time customers happy.

Quote:
They got their update well over two months ago.... I mean, how different can the update be, they do the same thing, they just have a different way of displaying it.

Actually, it is a little more complex. The non Bluetooth (first and second generation, hardware change du to discontinued parts) and Bluetooth IIDTool do not share the same hardware platform therefore each of them require a specific firmware and development cycle (beta testing etc). A few months back, we’ve taken the decision to include all new features available on the IIDTool BT (except multiple vehicle support which is not possible) in the non Bluetooth IIDTool even if this was not planned in the beginning. At one point, we could have drawn a line and say ok, this is too complex for the non Bluetooth hardwares but we want every customer to benefit from the new additions. This raised a few technical difficulties which inevitably increases development time. For example, we’ve added the destination entry on the move and Telephone / Bluetooth firmware updates for 2005-2009 RR’s. Since those re-flash require a significant amount of memory space which is not available in the tool itself, we had to develop the PC based interface which allows controlling and streaming data to the vehicle. Of course, these systems are not fitted to 2002-2004 vehicles but owners will also benefit from this PC based interface. For example, if your pixels or cruise control buttons are non-functional, you can still control the tool and perform diagnostic. The PC based interface capabilities will also be increased in time.

In regards to firmware validation, since pretty much all our good beta testers have now switched to an IIDTool BT or no longer own a RR 02-09, the feedback we receive from regular IIDTool users has diminished substantially. Add the multiple vehicle variants and this explains why it takes longer than expected to release.

We are very cautious with what we release to prevent issues to users but this result in longer delays. Therefore, if any of you feel comfortable with beta testing, contact us at GAPTeam AT gap-diagnostic.com and we will grant you access to V3.0.

If you have any additional questions or comments, feel free to do so.

Cheers
Post #278952 3rd Sep 2014 9:40pm
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Haylands



Member Since: 04 Mar 2014
Location: East Yorkshire
Posts: 7908
England 2014 Range Rover Autobiography SDV8 Loire Blue

Pat,

Thank you for the explanation,

PM sent Pete

__________________________________________________
2014 L405 Autobiography SDV8 4.4 Loire Blue Ebony interior
2011 L322 Vogue SE 4.4 TDV8 Baltic Blue. Parchment over Navy Interior. Sold
2012 L322 Autobiography 5.0 Supercharged Ipanema Sand, Jet Interior. Sold
2002 L322 Vogue 4.4 V8 Epson Green, Ivory over Aspen Interior (Fatty Offroader) Sold
-Click for Project Fatty off roader-
Post #278979 4th Sep 2014 12:56am
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mjdronfield



Member Since: 04 Nov 2011
Location: Derbyshire
Posts: 7631
United Kingdom 2011 Range Rover Vogue SE TDV8 Buckingham Blue

So if I've read that right, multi vehicle will not be supported on the non BT version, as it's not possible, even with the new software release installed ?

Not even just for reading and clearing faults ?

Thanks 2011 Range Rover Vogue SE 4.4 TDV8

Previous cars :
2003 Range Rover Vogue TD6
1999 Discovery Td5 ES
1995 BMW M5 3.8 6 speed
1992 Range Rover 3.9 Efi Vogue
1992 BMW M5 3.8
1988 BMW 735i SE
1989 Ford Sierra XR4x4 2.9i
1981 Ford Fiesta Supersport
Post #278990 4th Sep 2014 7:31am
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PatGAPInnov
Site Sponsor


Member Since: 01 Dec 2011
Location: Montreal
Posts: 153
Canada 2010 Range Rover Autobiography 5.0 SC V8 Causeway Grey

Quote:
So if I've read that right, multi vehicle will not be supported on the non BT version, as it's not possible, even with the new software release installed ?


Not quite, here's our new VIN lock policy:

Standard diagnostic functions (free of charge on any supported vehicles*)
• Fault read / clear
• Live values
• Control outputs
• Service / test functions

Enhanced diagnostic functions (one free VIN, extra VINs are available if needed*):
• ECU Re-flash (when possible)
• Component and system calibration (including suspension height adjustments)
• Advanced functions including backup / restore, save profiles – vehicle system settings and
configurations are read and stored as a backup file for a restore function, various changes
to systems (e.g. suspension height) can be stored and changed quickly

* IIDTool BT: Can be used on any supported vehicle type (L322, L320, L319...)

Regular IIDTool: Can only be used on the same vehicle type the tool was destined for. For example, a regular IIDTool for Range Rover 2006-2009 can only be used on those vehicles.

Hope this clears things up.

Cheers
Post #279052 4th Sep 2014 3:21pm
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mjdronfield



Member Since: 04 Nov 2011
Location: Derbyshire
Posts: 7631
United Kingdom 2011 Range Rover Vogue SE TDV8 Buckingham Blue

Ah, I read multiple vehicle with a different meaning in your post above. You mean multiple vehicle types.

Understand now.

Many thanks
Mark

Thumbs Up 2011 Range Rover Vogue SE 4.4 TDV8

Previous cars :
2003 Range Rover Vogue TD6
1999 Discovery Td5 ES
1995 BMW M5 3.8 6 speed
1992 Range Rover 3.9 Efi Vogue
1992 BMW M5 3.8
1988 BMW 735i SE
1989 Ford Sierra XR4x4 2.9i
1981 Ford Fiesta Supersport
Post #279055 4th Sep 2014 3:25pm
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