I have always used Williams Manchester in the past and they were great, right upto the point when I rejected my car. Now they will not take my calls

I have now been to Guy Salmon Stockport and experienced a whole new level of customer support. The drive in/drive out service area is a fantastic idea. The staff came out to the car to greet me, they knew exactly what needed to be done. On one occasion when I waited for the car I was offered numerous refreshements throughout my wait from a large bar area inside. The building is more like an art gallery. I would highly recommend them. They also have an SVR RRS in the showroom that I would have tomorrow

VERY surprised to hear that about Williams. I used to work for them, and know the care and attention to detail they place on every customer and vehicle. There have been a lot of changes there, but I do know the sales people there are top notch. I certainly wouldn't hesitate to buy from there.
Have to agree with you totally about Guy Salmon in Stockport. It is a truly amazing place to visit !!! Tony
You're always in the ........it's just the depth that varies
2014 L494 5.0 S/C AB Silver
2014 L494 3.0 HSE in Chilli
2014 SL63 AMG White


Gone:
2011 5.0 L322 White (Stolen)
07 4.2 SC in silver.
06 4.2 SC in black RSE
RRS 4.2 SC in Black RSE
52 4.4 Vogue in silver
04 Mercedes CLK 320 Conv
03 4.0 V8 ES Disco in Silver
00 TD5 90 County
98 4.6 HSE in Epsom x3
97 3.9ES Disco
93 L 4.2 LSE in black
too many classics to mention !

In fairness, when you reach the point of rejecting a car, most means of resolution have broken down, there's probably some acrimony on both sides; and it tests all parties, who might just see the other as someone to be wary of.

People are always nice when things are going well so a visit to another garage probably feels like a breath of fresh air. The test will be what they're like when things are going awry

As an owner of 9 previous RR I am experienced in things going wrong and you are correct, they were dealt with in differing ways. Williams were very good at dealing with sales and support over the years I have dealt with them and I have recommended them on this forum for the way they dealt with a new L405 that I had issues with.

The fact remains that once I had rejected the car, they wouldn't return my calls when I wanted to purchase a replacement. This is unprofessional.

Se where youre coming from.....that's a bit naughty  Tony
You're always in the ........it's just the depth that varies
2014 L494 5.0 S/C AB Silver
2014 L494 3.0 HSE in Chilli
2014 SL63 AMG White


Gone:
2011 5.0 L322 White (Stolen)
07 4.2 SC in silver.
06 4.2 SC in black RSE
RRS 4.2 SC in Black RSE
52 4.4 Vogue in silver
04 Mercedes CLK 320 Conv
03 4.0 V8 ES Disco in Silver
00 TD5 90 County
98 4.6 HSE in Epsom x3
97 3.9ES Disco
93 L 4.2 LSE in black
too many classics to mention !

Had a quote from GS for first service on my autobiography of £484. Also asked for a service plan price. I can have the first 3 years servicing for all in cost of £1322.00 which can be paid in 15 instalments at no extra cost. It seems it's an overall reduction of 10% and prices frozen for the duration. A good deal methinks. What's the general consensus guys? Agueroooooooooo. 93-20
I swear you will never see anything like this ever again....watch it..drink it in.