Lawnman , it would appear that any irony ,sarcasm or even humour would be lost on this individual .

It would be unbecoming for you to lower yourself to his intellect and use the language that he would have no uncertainty in understanding ,so given the intellect of this individual ( and in my extensive experience of dealing with landlover dealership staff ,where the majority of whom would be out of their depths in a mud puddle ) , I just wouldn't respond at all .

Can I suggest asking for Natasha Plumley at JLR Customer Services Coventry and .mentioning my name - Paul Leggett and my oil dilution issues with my RR TDV6 3.0 also I purchased from Marshall LR who initially were in the dark over the LR internal document JLRP 00100 oil dilution and early oil service events but eventually worked with me and JLR . Wish you all good luck it wasn't about the extra service cost in the end but the inconvenience of time off work and lost driving time of the 100k vehicle. Journey started in a LR2B at 16 and has incl. just about every Land Rover, Disco, RRS and Range Rover Vehicle owned or driven, I even worked for the company when it was owned by BAe - It must be a madness!!! because to add to my 4.4 TDV8 Westminister In Baltic Blue I bought a second L322 as a commuter bus, TD6 2004 Vogue in Oslo Blue with cream leather now both gone replaced with what could turn out to be my biggest mistake. Carpathian Grey ivory interior 3.0 tdv6 Autobiog. 2017