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j9ffy



Member Since: 27 Mar 2018
Location: Indre
Posts: 33

France 2011 Range Rover Vogue SE 4.4 V8 Santorini Black
Island 4x4 ?

Hi - has anyone ordered from these guys recently? They have been very helpful in the past, and responsive to email/'phone, but I haven't had a response to an email enquiry sent at the beginning of this week and I have tried telephoning every day but the line just rings out....

Also, has anyone had experience of ordering parts from the UK for delivery in europe (specifically France) and can offer an idea of the local duty and handling charges they faced (vat speaks for itself)?

Many thanks for any advice!

Post #636327 8th Jul 2022 10:33am
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philip1972



Member Since: 16 Jun 2017
Location: Marval 87440
Posts: 511

France 2006 Range Rover Autobiography 4.2 SC V8 Java Black

Can’t help regarding Island 4x4.

I live in France and have had recent deliveries from Opie Oils and Advanced Factors. There is no VAT added at check out with both suppliers. That is supposed to be payable either on delivery or they (the delivery company) email you to pay duty and VAT before they deliver.
In my case, no one asked for anything and my items were delivered in 2 or 3 days with no charges at all. So all VAT free! Winner winner etc!

Post #636331 8th Jul 2022 11:16am
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dhallworth



Member Since: 10 Oct 2011
Location: Glasgow
Posts: 2987

United Kingdom 2012 Range Rover Autobiography TDV8 Baltic Blue

Island 4x4 are a nightmare to get hold of on the telephone - read that as impossible!

They usually do respond to emails after a few days but it's not quick.

During COVID their dispatch times slipped hugely but they do seem to be back on the ball with that at the moment.

One area I really don't rate them is when you have a problem. They're not particularly interested in helping from experience.

Duckworths for genuine parts followed by Advanced Factors are my first port of call these days. 2002 4.6 Vogue SE - Alveston Red with Lightstone Leather
2007 Range Rover Supercharged in Java Black with Ivory Leather
2012 Range Rover 5.0 SC Autobiography in Indus Silver with Jet/Ivory Interior
2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue with Sand Interior

Post #636332 8th Jul 2022 11:29am
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j9ffy



Member Since: 27 Mar 2018
Location: Indre
Posts: 33

France 2011 Range Rover Vogue SE 4.4 V8 Santorini Black

philip1972 wrote:
Can’t help regarding Island 4x4.

I live in France and have had recent deliveries from Opie Oils and Advanced Factors. There is no VAT added at check out with both suppliers. That is supposed to be payable either on delivery or they (the delivery company) email you to pay duty and VAT before they deliver.
In my case, no one asked for anything and my items were delivered in 2 or 3 days with no charges at all. So all VAT free! Winner winner etc!


Many thanks - I'll keep my fingers crossed! The respective government websites are a typical masterclass in lack-of-clarity. The UK one allows you to waste time stepping through their Customs wizard before telling you that they won't tell you the answer because you're not in the UK!! The French one is similarly hopeless. Still, about what we've come to expect these days.....


Last edited by j9ffy on 8th Jul 2022 12:25pm. Edited 1 time in total

Post #636348 8th Jul 2022 12:20pm
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j9ffy



Member Since: 27 Mar 2018
Location: Indre
Posts: 33

France 2011 Range Rover Vogue SE 4.4 V8 Santorini Black

dhallworth wrote:
Island 4x4 are a nightmare to get hold of on the telephone - read that as impossible!

They usually do respond to emails after a few days but it's not quick.

During COVID their dispatch times slipped hugely but they do seem to be back on the ball with that at the moment.

One area I really don't rate them is when you have a problem. They're not particularly interested in helping from experience.

Duckworths for genuine parts followed by Advanced Factors are my first port of call these days.



Many thanks. I've just had a very helpful response from Island 4x4 via email (prompted by this thread?!), so I'm going ahead with my order. As said, I'd always found them to be very helpful and efficient in the past, but, yes, that was pre-covid/pre-brexit and every other recent hindrance to British business!!!


Last edited by j9ffy on 9th Jul 2022 12:44am. Edited 1 time in total

Post #636350 8th Jul 2022 12:24pm
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DrRob



Member Since: 16 Apr 2015
Location: Petersfield, Hampshire
Posts: 4248

United Kingdom 2011 Range Rover Vogue SE TDV8 Buckingham Blue

Use site sponsor Advanced Factors instead. Way better customer service and astonishingly quick delivery.
Discount code AF4LRP Bow down Gone to a good home: 2011 4.4 TDV8 Vogue SE Buckingham Blue with Ivory and clear glass = "Rory"
New Defender D300 90
1974 Series 3 Lightweight = "Millie"
My preferred specialist: www.glenrands.co.uk
--------------------------------------------------

Post #636361 8th Jul 2022 12:44pm
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knwatkins



Member Since: 11 Sep 2020
Location: Poole, Dorset
Posts: 735

United Kingdom 2014 Range Rover Vogue SE SDV8 Corris Grey

I've used them in the past and found their service to be great including when I've had to return some items. I haven't used them recently however judging by the fact they monitor the forum, it shows they are interested in their reputation and satisfying their customers.

As Rob said above though, Advanced Factors have an amazing reputation for customer service. Kev

2014 L405 RR Vogue SE 4.4 SDV8 in Corris Grey
2010 L320 RRS HSE 3.0 TDV6 in Stornoway Grey

Post #636424 8th Jul 2022 8:36pm
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Weegie



Member Since: 09 Jun 2014
Location: East Sussex
Posts: 3196

Scotland 2008 Range Rover Vogue TDV8 Stornoway Grey

@Rob, I am trying to order a service kit from AF and that code doesn't seem to be working? Have you used it recently? John
2008 Stornoway Grey 3.6 Tdv8 Vogue
2005 TD6 Java Black Vogue - Written off!!
GAP iiD BT
2003 Discovery TD5 Auto, Nanocom Evolution - gone to a new home!
MasseyFerguson 152 - No electronics!! - Sold

Post #636430 8th Jul 2022 9:31pm
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DrRob



Member Since: 16 Apr 2015
Location: Petersfield, Hampshire
Posts: 4248

United Kingdom 2011 Range Rover Vogue SE TDV8 Buckingham Blue

Yep. Ordered a kit myself Bow down
AF4LRP Thumbs Up Gone to a good home: 2011 4.4 TDV8 Vogue SE Buckingham Blue with Ivory and clear glass = "Rory"
New Defender D300 90
1974 Series 3 Lightweight = "Millie"
My preferred specialist: www.glenrands.co.uk
--------------------------------------------------

Post #636448 9th Jul 2022 7:57am
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Weegie



Member Since: 09 Jun 2014
Location: East Sussex
Posts: 3196

Scotland 2008 Range Rover Vogue TDV8 Stornoway Grey

Ta will try again. Thumbs Up John
2008 Stornoway Grey 3.6 Tdv8 Vogue
2005 TD6 Java Black Vogue - Written off!!
GAP iiD BT
2003 Discovery TD5 Auto, Nanocom Evolution - gone to a new home!
MasseyFerguson 152 - No electronics!! - Sold

Post #636451 9th Jul 2022 8:20am
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GraemeS



Member Since: 07 Mar 2015
Location: Wagga area
Posts: 2316

Australia 2012 Range Rover Autobiography TDV8 Bournville

I'm hoping that Island 4x4 will arrange for a replacement for a failed Bilstein air-spring that was purchased almost 1 year ago.

Post #636458 9th Jul 2022 10:26am
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j9ffy



Member Since: 27 Mar 2018
Location: Indre
Posts: 33

France 2011 Range Rover Vogue SE 4.4 V8 Santorini Black

DrRob wrote:
Use site sponsor Advanced Factors instead. Way better customer service and astonishingly quick delivery.
Discount code AF4LRP Bow down


AF are circa 36% more expensive than Island 4x4 for the components I need, and that is with the over £600 10% discount applied. Without the discount they are circa 50% higher.

Still that's nothing compared with the local cost of the same components directly from Allmakes.... an eyewatering c. 1462 eur TTC (1243 gbp at 0.85 eurgbp)!!!

LR032567 (bwi)
LR032560 (bwi)

£529.32 ex vat at AF, £476.39 ex vat with 10% discount applied.
£349.99 ex vat Island4x4
eur 1218.70 HT allmakes france

And those are prices per side.

How these huge pricing discrepancies is explained is beyond me (I assume the parts are all coming from Britpart/Allmakes (Britpart acquired Allmakes in 2019)), but I do know where to save myself hundreds of pounds during a financial crisis.

nb fwiw the best prices I could find in Europe were from Germany at c 600eur a side and 40eur delivery... still not as good at best UK prices, unless I get royally kippered by delivery/douane charges.

Post #636459 9th Jul 2022 11:03am
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DrRob



Member Since: 16 Apr 2015
Location: Petersfield, Hampshire
Posts: 4248

United Kingdom 2011 Range Rover Vogue SE TDV8 Buckingham Blue

Good to know. Must shop around around more Rolling with laughter Gone to a good home: 2011 4.4 TDV8 Vogue SE Buckingham Blue with Ivory and clear glass = "Rory"
New Defender D300 90
1974 Series 3 Lightweight = "Millie"
My preferred specialist: www.glenrands.co.uk
--------------------------------------------------

Post #636467 9th Jul 2022 1:35pm
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knwatkins



Member Since: 11 Sep 2020
Location: Poole, Dorset
Posts: 735

United Kingdom 2014 Range Rover Vogue SE SDV8 Corris Grey

If you don't know about it already, LR Workshop do a parts price search which searches all of the main Land Rover parts suppliers. I use it whenever I need to buy any parts.

Just put the part number into the search...

https://www.lrworkshop.com/ Kev

2014 L405 RR Vogue SE 4.4 SDV8 in Corris Grey
2010 L320 RRS HSE 3.0 TDV6 in Stornoway Grey

Post #636469 9th Jul 2022 2:12pm
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j9ffy



Member Since: 27 Mar 2018
Location: Indre
Posts: 33

France 2011 Range Rover Vogue SE 4.4 V8 Santorini Black

Very useful link - many thanks! When I searched using this service, Island4x4 were least expensive option.

Post #638303 30th Jul 2022 11:46pm
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