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Tinman



Member Since: 22 Mar 2017
Location: kent
Posts: 1120

United Kingdom 2017 Range Rover Autobiography SDV8 Silicon Silver
Ripped off

BEWARE Freeway Service Center LTD Isle of Sheppy Kent
As you know, I have a new car (to me).
Last week I had a problem with the car not using ad blue so I had a count down for when the car would not start again for 500 miles. Panic set in, I phoned JLR to get it booked in for a service and do the repair.
I was told nothing available until the end of October.
I have used Freeway Service centre before so gave them a call if they could fit me in to plug in a scanner (I already plugged in my IID tool so knew what the problem was)
All pointed to the sensor not working.
The quote was £510 + vat, ouch. I need the car so go ahead and order it, it can be fitted in two days.

That was last week, Yesterday the wife and I had a run down the coast about 40 miles all going fine we went in for some lunch came out, after I started the car the engine management light came on, and I plugged in the IID tool which Came up with



unauthorised something or the other and the fault would not be cleared.

By this time I have been registered with Land Rover Assist, They came out I told my story and the guy checked out the replacement part.


THE PART WAS NOT REPLACED it turns out it was a broken wire that they repaired badly see photos and fell apart Tey was not even water protected the auto-mechanic refixed the wire cleared the fault code and all is good to go.

So why charge me £510 + vat to repair a wire? robbing Censored

So beware of Freeway service centre on the Isle of Sheppy Kent

The last two photos are what fell apart.



Click image to enlarge


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Last edited by Tinman on 28th Sep 2022 5:44pm. Edited 1 time in total

Post #644212 28th Sep 2022 5:04pm
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Dolphinboy



Member Since: 07 Dec 2009
Location: Bristol
Posts: 3035

United Kingdom 2011 Range Rover Vogue TDV8 Atacama Sand

you need to upload your pics to your gallery (see red 'Gallery' in top right of screen)

If you paid by Credit card, contact the card company to rescind the payment. Or contact Trading Standards who will advise you how to proceed.

Post #644217 28th Sep 2022 5:37pm
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Tinman



Member Since: 22 Mar 2017
Location: kent
Posts: 1120

United Kingdom 2017 Range Rover Autobiography SDV8 Silicon Silver

I have already sent the form off with all the supporting photos and paperwork.

Post #644219 28th Sep 2022 5:46pm
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Phoenix



Member Since: 16 May 2022
Location: Gone
Posts: 1631

United Kingdom 

That is indeed a bodge, however, what did they say they had replaced and what was the DTC you read? what you are showing in the photo is the DEF metering valve, not a sensor. All I'm saying is that the 'bodge' may have been a pre-existing one and not related to the repairs.

Post #644227 28th Sep 2022 6:16pm
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oggy



Member Since: 09 Sep 2020
Location: padstow cornwall
Posts: 395

United Kingdom 2007 Range Rover Vogue SE 4.2 SC V8 Java Black

phoenix has made a very good point i think it may need looking into a bit more before you start shouting. who does this type of work does no one care anymore new vehicle purchase
2007 supercharged 4.2 java black .sand leather vogue se trim
previous cars .
range rover classic 200 tdi
discovery 1 200 tdi
freelander 2 2008 hse
discovery 1 300 tdi
p38 4.0 ltr man r380 ex royal support vehicle on v5c
discovery td5 man off roader

Post #644239 28th Sep 2022 8:10pm
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