I've never had a 322 with a warranty and always done my own spannering so I am somewhat of a virgin in the servicing and repairs at paid garages......

When (if...lol) the 405 needs some repairs under it's JLR warranty is it best to take it to a main dealer or a competent Indie...

Any one with experience of the Main dealer, Hatfields in Hull or Duckworeths just over the bridge (I know we get good deals on parts but what's the dealership like?) Or anywhere else closeish to Hull...

Will there be a problem at a dealer with the replacement Android head unit and/or the touchscreen heater panel...

Click image to enlarge

grey area this Pete..some might argue that these aftermarket units can cause electrical problems with the rest of the car ..

a main dealer might be a jobs worth and not carry out any warranty work whereas a good independent will over look these additions...i'm only surmising here mind.


did mr bunney have any problems?? ... - .- -.




Y. O. L. O.
.

If it's a JLR extended warranty, I'd expect they'd stipulate that any diagnosis & repairs are carried out by a dealer, that's the way it works with other marques anyway.
Aftermarket equipment, well, if the concern is on a system it's connected to, then I'd say it's reasonable to expect it to be put back to standard for diagnosis to confirm the concern still exists and to confirm any repair has rectified the concern.
If the concern isn't on a connected system, then it shouldn't be an issue. For example, we insist trackers are disconnected (or we charge for the disconection) prior to investigating any battery related concerns, similarly, immobilisers have to be removed / disconnected (inc. 'ghost' types) when investigating any module communication / non-start type issues.

Last edited by Phoenix on 27th Oct 2022 5:57pm. Edited 1 time in total

Thanks Stan, Nigel used an Indie but that's miles from here...

Just spoken to Land Rover World who fitted the units, they are authorised repairers so could go there but they are an hour and a half away...!!

Is there anywhere closer gentlemen...?? Pete
__________________________________________________
2014 L405 Autobiography SDV8 4.4 Loire Blue Ebony interior
-Click here for Thread-
2012 L322 Autobiography 5.0 Supercharged Ipanema Sand Sold
2011 L322 Vogue SE 4.4 TDV8 Baltic Blue. Sold
2002 L322 Vogue 4.4 V8 Epson Green (Fatty Offroader) Sold
-Click here for Project Fatty off roader-

Phoenix wrote:

If it's a JLR extended warranty, I'd expect they'd stipulate that any diagnosis & repairs are carried out by a dealer, that's the way it works with other marques anyway.

Yer, there's an odd 'authorised repairer' status - I think it's a hangover from t'old days where there was a LR 'specialist' at the end of every marketplace. Wasn't sure it even still existed!

JAS nr York. Amazing indie. Not used personally but can vouch for them.
Talk to Joe Hodgson there  Gone to a good home: 2011 4.4 TDV8 Vogue SE Buckingham Blue with Ivory and clear glass = "Rory"
2025MY Defender D350 90 in Silicon Silver on coils
1974 Series 3 Lightweight = "Millie"
Many, many other Landies over the years
My preferred specialist: www.glenrands.co.uk
--------------------------------------------------

any vat registered garage using genuine parts can do warranty work for carplan .. ... - .- -.




Y. O. L. O.
.

Carplan and a few others tend to have a cap on the hourly rate they'll pay which means you either have to find somewhere that is cheap (and firstly find out why they're cheap) or stump up the difference.

so why do expensive per hour main dealers do carplan warranty work... ... - .- -.




Y. O. L. O.
.

Different levels of cover? Or possibly they have agreed hourly rates, similar to the 'one link' rates for fleet / lease companies.
All I know is I have direct experience of third-party warranty companies having a cap on hourly rates and the policyholder is expected to pick up the difference - to be fair, it's stated in the policy particulars but not everyone reads or understands what is covered and what isn't.

my apologies ..the landrover extended warranty is run by car care plan, not car plan as i've mentioned..

car care plan warranty can be serviced by any vat registered garage be it indy or main dealer .. ... - .- -.




Y. O. L. O.
.

Thanks for that info Stan, I've not got the documents back yet... Pete
__________________________________________________
2014 L405 Autobiography SDV8 4.4 Loire Blue Ebony interior
-Click here for Thread-
2012 L322 Autobiography 5.0 Supercharged Ipanema Sand Sold
2011 L322 Vogue SE 4.4 TDV8 Baltic Blue. Sold
2002 L322 Vogue 4.4 V8 Epson Green (Fatty Offroader) Sold
-Click here for Project Fatty off roader-

DrRob wrote:

JAS nr York. Amazing indie. Not used personally but can vouch for them.
Talk to Joe Hodgson there

Sorry Rob, missed your post, cheers for that I'll go and see them, not too far from here...  Pete
__________________________________________________
2014 L405 Autobiography SDV8 4.4 Loire Blue Ebony interior
-Click here for Thread-
2012 L322 Autobiography 5.0 Supercharged Ipanema Sand Sold
2011 L322 Vogue SE 4.4 TDV8 Baltic Blue. Sold
2002 L322 Vogue 4.4 V8 Epson Green (Fatty Offroader) Sold
-Click here for Project Fatty off roader-

JAS nr York have a Facebook Page and are regularly posting updates about faults they're working on, etc. They seem to find some interesting stuff!

My XFR is under a JLR extended warranty and in the 4 years I've had it, it's only ever seen 1 specialist. A good independent is worth way more than a dealer IMO. They can administer the warranty claims and can do the work too. If they're doing warranty work the warranty company pay them directly which is different from a lot of used car warranties as they usually make you pay and claim it back.

David. 2002 4.6 Vogue SE - Alveston Red with Lightstone Leather
2012 Range Rover 5.0 SC Autobiography in Indus Silver with Jet/Ivory Interior
2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue with Sand Interior
2013 Range Rover Sport SDV6 HSE Black Edition in Santorini Black with Ebony Interior