Hi, I have just purchased a 2013 L405 and was wondering is there anyway to find out the history of the warranty work completed on the car (if there is any). I have got the online service history of the car but can't seem to find warranty work completed, thanks in advance!

this always seems to be a bit hit or miss.

the service history online doesn't show anything but when the car was serviced.
If you want to know what warranty work has happened to the car, you have to find a friendly dealer.
In my experience "some" will go into what ever system they need to and print it off if you speak nicely but the majority will tell you not a chance.

Once of a time I also tried Landrover Customer relations centre and again I was told no way.

they usually try to spout some b/s like not connected systems or data protection etc (which of course doesn't apply to cars) but that won't stop them blagging it.

Nigt3 wrote:

... L405 ... any way to find out the history of the warranty work completed on the car...

Nig,

Have you tried TOPIx?

If not, if you click on the below link, register for free as an 'independent' and enter your chassis number. If you pay a fee, you can get fuller information.

https://topix.landrover.jlrext.com

After inputting your chassis number you will see that one of the information sources is:

Outstanding Campaigns - when doing this exercise for our car it says, There are currently no outstanding Field Service Actions for this vehicle.

Before buying the car, I found out what outstanding matters there were from TOPIx and a helpful Parts Dept and asked the seller to sort them all out. Before or after sale, you can still get them done though.

If you approach the Parts Dept of the main dealer you use, give them your chassis number, they can tell you what warranty work has been done on the car and email it to you (the dealer we use has its service departments triaged by a call centre. Staff often cannot answer queries. Rarely does a call to them result in a conversation with service advisors at the actual garage).

You can usually get through to the Parts Dept at the garage though and they tend to know their stuff

Thanks for reply! I have tried topix web site and even paid for 1hours use to get more info but never got anything (or couldn't find anything) with regards to warranty work completed. I did see the message saying "There are currently no outstanding Field Service Actions for this vehicle" but what exactly does that mean?

"field service actions" is where the manufacturer have identified a common problem and investigation or remedial work should probably be done whether a car exhibits the problem or not (but is likely to). Depending on the severity, it may result in a vehicle recall for affected chassis numbers (rare), but if not severe then the job may get done when you next take your car in for a service.

Then there's something called technical service bulletins. These are "fixes" usually to address known common problems, but only if the customer car has the fault...ie it may be a common fault but deemed only important enough to do anything about if failure has actually occurred. Even then some won't get done until, "the customer has lodged STRONG complaint". Of course your car has to be under warranty for either a field service action (unless safety or high media attention of the wrong sort) or remedial work under a technical service bulletin. Sometimes on a case by case basis they "might" make a goodwill contribution if a big known problem but the car is JUST out of warranty.

if TOPIX is saying "no outstanding field service action" then that is NOT a declaration of never having warranty work done (topix won't show that, only the dealers system can) - it is merely saying that any known campaigns for problems for your chassis number range have (allegedly) been dealt with. The car may well have had loads of warranty work done that were unique to your car - only the dealer can tell you (or the previous owners if you are somehow able to contact them).

Very helpful input Fleagle


With ours, before buying, I got the 'what warranty work has been done?' history from an LR Parts Dept (not a Parts Dept for the group selling the actual car and they did not hide behind DPA). So it seems warranty work is or should be logged centrally.

Using TOPIx can be similar to a lay person reading a medical dictionary... you end up convincing yourself you've got something terminal!

Recall work should be written up in the service history - I was going to say service book, but I think they are a thing of the past now?

Beyond that step 1 would be to ask the selling dealer. After that you could ask whether they know the previous keeper and would ask that person if they would mind being contacted by you to discuss the car. If the previous keeper agrees, their contact details could then be supplied, or they could contact you. It is hard to get details of warranty work as there is no invoice, and maybe some things are done at a service without the keeper even being aware of it. Only Range Rovers since 1988