VW wouldn't start over the weekend.

VW assist attend and declare the battery is in need of replacement but not covered under warranty.

VW dealership sends a driver with a courtesy car within the hour and recover the stricken car.

Phone call yesterday from VW Service Dept to say that all they can find wrong is a defective battery. They inform me that they have also done a health check on the car and noted that the front tyres are below 3mm tread. They also found that a diagnostic check revealed a defective switch (the switch will be replaced under warranty).

As the car was bought less than 6 months ago and less than 2000 miles has been travelled, they don't think it's acceptable that the battery has failed or that the tyre tread is so low and so they are replacing the battery and are fitting 2 new front tyres free of charge.

Nice one...name and shame praise them  GONE 2010 Facelifted 3.6 TDV8 - Stornoway Grey + 22" Overfinch Olympus
HAVE 1999 Discovery 2 GS 4.0 V8 - Silver - Off Road Toy
GONE 2013 L405 4.4 SDV8 Vogue. Black with Silver roofline and 22" s
HAVE 2015 Jaguar XF.

Last edited by paulmoran2 on 17th Sep 2014 11:25am. Edited 1 time in total

Great service!

Does this dealer also sell Range Rovers?  Si. <This is my name.

I eat rat poison.

A man ain't truly been insulted until he stands buck naked in front of a woman and she didn't even notice. Or care.

My thoughts exactly.
Exceptional service and that should always be recognized.

The group is:
http://www.lookers.co.uk/

As ever, the key to a good organisation is strong leaders who are in touch with reality and in our experience, this group appears to be blessed with exceptional senior leaders and staff, nationally, regionally and at branch level.

From the top to the branch, they have been absolutely fantastic with us and not just regarding the example of the battery and tyres.

... and yes, they do sell Range Rovers.