How about this post be made sticky so that owners can post their expericences with dealers, good or bad.

If you've had particularly good service, post it here. Likewise, if you wouldn't touch them with a bargepole and want others to know, stick it here (no defamatory remarks though- I'm sure their lawyers are watching!).

My only expericence to date is with Hunters of Derby. Very limited contact with them in that I asked them for previous history to the car as the service book is missing. To be fair to them, they did tell me over the phone what services it had(luckily for me, all of them to date). I have since emailed them thanking them and asking them to send copies of the services, but they haven't replied- that was a week ago.

Noddy,

There's already a forum section especially for this called Dealership Feedback.

Here's a Link..

I'm going to move your post to that section.

http://www.fullfatrr.com/forum/dealership-feedback-vf12.html Discovery 4 HSE
1998 110 TUM HS FFR Hard Top XD WOLF
1982 Series 3 Hard Top
1998 90 TUL FFR Hard Top XD Wolf
1993 90 Tdi

*Gone: L405 4.4 VSE, L462 D5 HSE LUX, L663 Defender 110 HSE, Discovery 3 HSE, 2014MY Range Rover Sport 5.0 Supercharged AB Dynamic; L405 Exec Vogue SE 4.4, 5.0 Supercharged Autobiography, Defender TDCi XS CSW, Defender TD5 HT, Vogue SE TDV8, Vogue TD6, RRSport SC 4.2V8, Classic 3.9 Vogue Auto, Land Rover Series 3 SWB

Didn't take the time to see that there was a section devoted to this!

Noddy,

All my gripes about LR dealers are specifically about Hunters (Derby). They are very friendly, and when you're in the dealer, the customer service is absolutely excellent. They are very bad at communications though. Promises to ring you back with info are made, I'm sure with good intentions, but never happen. I used to work round the corner, so just popped in when I wanted info, but now it's a little difficult. I know they made some redundancies recently, so maybe the staff are overworked. I know that the last few times I've been in, the Service Manager has been covering the desk.

I'd give them 8/10 when I bought the car (and about 3 months after) and 6/10 now.

As your cars are out of Warranty I'd get an Indie to come to you

I'd recommend Iain from Off Road Essentials he comes to you has all the right Diagnostic equipment his work well is second to none

He does Tunes , Servicing & Expo Prep work

Mine still has extended warranty on it. Only just run out of main LR warranty. Also got the next 2 services free (not including parts though, so could end up costing more than full service from an indie!)

Will be looking for an decent indie soon I think.

Hunters sold me a stolen FFRR 

_________________

Currrent: 2005 FF Range Rover L322 Vogue TD6
Gone: 1999 Range Rover P38 HSE TD6
Gone: 1985 Land Rover 90 SWB diesel

Larry wrote:

Will be looking for an decent indie soon I think.

Take a look at Cavendish Motors in Chesterfield. These people are the good guys. They do all the work on my FFRR 

_________________

Currrent: 2005 FF Range Rover L322 Vogue TD6
Gone: 1999 Range Rover P38 HSE TD6
Gone: 1985 Land Rover 90 SWB diesel

+1 for Cavendish Motors

Hunters used to service my Disco and my TD6....I wouls give them 8/10.

Guy Salmon Coventry do my SC....So far 9/10 for them.  If you have nothing nice to say,say nothing at all.