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Huwrhys



Member Since: 07 Feb 2018
Location: Hornchurch
Posts: 312

United Kingdom 2017 Range Rover Autobiography SDV8 Loire Blue
Lookers Chelmsford

I know it seems against the grain but I was treated extremely well by this dealership this week. I had my car in for a service and had asked for the upgrade to the 18C software. Initially they said there would be an hours labour cost applied for the upgrade but when I told them it was because the In Control Pro system was unstable, they said it would be free. They carried out a service at less than agreed and installed the upgrade. I did have a problem with the upgrade and a couple of problems followed like no bluetooth and voice control gone but upon calling them directly, I had emailed but it seems the service guy was off sick, I got it booked in within a week and had a loaner to boot. The treatment at the dealership was the best I'd received anywhere for anything. They got me a coffee and biscuits and sorted out for the tech guy to come and see me to discuss the issues. He sat in the car and witnessed the problems first hand and knew straight away what was likely to be the issue. About 3 hours later I received a call to say it was done and was just being cleaned. When I arrived I was asked if I wanted a coffee but asked if they had a cold drink. They gave me a bottle of ice cold mineral water which was much appreciated. The car came out looking like new. I felt they were going to all come out and wave hankies as I left. Pretty damn good service from an LR dealership. All a bit surreal tbh but credit where it's due.
Bow down

Post #504451 8th Feb 2019 1:23pm
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160dmb



Member Since: 16 Dec 2012
Location: Hertfordshire
Posts: 352

United Kingdom 2014 Range Rover Vogue SE SDV8 Santorini Black

I have heard other decent reports about Lookers Chelmsford - what I would say those qualities do not apply group wide.

Lookers Bishop’s Stortford have returned a car of mine from a service with 6.5 litres of oil in it instead of 9.5 on one occasion, and actually been unable to repair the reversing camera despite having the car in for over a month on another car. They actually damaged the second car whilst they had it in for the camera problem too - and despite employing an independent engineer to verify the damage I still have not got them to agree for repair it yet........ even LR Customer Service could not get much communication with the DP on it.

Chelmsford isn’t that far away and if I hadn’t found another LR workshop closer I would travel there based on your recommendation, and I certainly would not buy my next car from Bishop’s Stortford branch.

Bravo to Chelmsford - be very careful if the Bishop’s Stortford management or workshop staff ever transfer! 2014 (L405) VSE in Black with Ivory
2011 (L322) VSE in Black with Ivory
2005 (3.2 V6) Porsche Cayenne in Black with Savanna
1999 (P38) VSE in Burgundy (?) with Sand

Post #504468 8th Feb 2019 2:26pm
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Bill



Member Since: 18 Nov 2017
Location: Essex
Posts: 352

United Kingdom 

I have previously recommended Lookers at chelmsford for servicing. Then shot down. By A N Other He who dies with the most toys, Wins !!!!!

Post #504475 8th Feb 2019 2:56pm
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Huwrhys



Member Since: 07 Feb 2018
Location: Hornchurch
Posts: 312

United Kingdom 2017 Range Rover Autobiography SDV8 Loire Blue

I took it there partly on MJGH and your (Bill) recommendations and found as stated, excellent customer service and talent. Who could want more?
I also put a substantial deposit on a D5 but had problems at work so pulled the plug. They refunded my deposit in full without argument.

Post #504506 8th Feb 2019 5:45pm
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GAC23



Member Since: 27 Nov 2013
Location: Herts
Posts: 468

United Kingdom 2012 Range Rover Autobiography TDV8 Santorini Black

Wish my local Lookers was as good as you all say this one is. What do I put here then?

Post #504511 8th Feb 2019 7:04pm
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Don Henshall



Member Since: 25 Sep 2010
Location: Essex
Posts: 80

2014 Range Rover Autobiography SDV8 Carpathian Grey

Purely for convenience I’m (was) going to book my into Lookers Colchester?? Cayman GTS
FFRR AB

Sold
Freelander 2

D4
BMW 520 M Sport Touring
BMW R1200RT
BMW R1150RT
MX5 2lt Roadster

Post #504576 9th Feb 2019 11:35am
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19sjw



Member Since: 18 Oct 2014
Location: East Anglia
Posts: 24

England 2007 Range Rover Vogue TDV8 Tonga Green

Well Lookers Colchester are certainly a lot easier to get to now with their new premises.

Post #504590 9th Feb 2019 1:21pm
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160dmb



Member Since: 16 Dec 2012
Location: Hertfordshire
Posts: 352

United Kingdom 2014 Range Rover Vogue SE SDV8 Santorini Black

GAC23 - your local Lookers wouldn’t happen to be my local Lookers would it? 2014 (L405) VSE in Black with Ivory
2011 (L322) VSE in Black with Ivory
2005 (3.2 V6) Porsche Cayenne in Black with Savanna
1999 (P38) VSE in Burgundy (?) with Sand

Post #504617 9th Feb 2019 3:24pm
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palli



Member Since: 27 Oct 2017
Location: Essex
Posts: 10

United Kingdom 2016 Range Rover Autobiography SDV8 Loire Blue

Have been impressed with my dealings with Lookers Chelmsford for both servicing and warranty work. 2008 Vogue Black - gone
2012 Vogue SE White - gone
2016 Autobiography - Blue

Post #504641 9th Feb 2019 6:26pm
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