Hi Guys, I bought an amazing 2016 4.4 sdv8 AB in july 19 from a main dealer in Hertfordshire. The car had a few issues but they said they would rectify them by the handover date. One of the issues was that the car had been debadged and I asked them to put the badges back on again. They said they would and also have the car detailed.
However when I went to pick up the car, the car was full of swirl Mark's still, and the front badge was on the rear and the rear on the front. I complained, and they said dont worry take the car and we will send out a technician to fix the badges that week.
The car developed a few niggles which the MD was great st fixing, new aux and main battery fitted, and the rear badge they fixed. They did not fix the front badge and I have been given messages saying yes we will book someone to come fix this. I have now been waiting 3.5 months and the sales manager has now bot responded to 4 emails/messages. I have it in email writing that this will be fixed, however I am not sure how to proceed as the badge is still not right. Any advice will be much appreciated

Kind regards riaz

Such a cheap and simple thing to fix yet they have seriously off a customer.
Its no real comfort to know all the dealers are . letters not necessarily in the right order

ring up and ask to speak to the 'dealer principle' and then explain to him what the problem is... ... - .- -.




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Such simple things to fix and yet so much of a problem

Having suffered at the hands of some larger LR dealers my opinion/suggestions may seem a bit heavy handed so please take that into account when doing anything

My advice would be to go back and ask for a full refund, don't be put off by the salesman saying it will be ok and they will rectify as clearly they haven't so far! The sale of goods act gives you rights as the customer and is on your side - the DP should be involved and they will offer to put things right which is something you should consider if you feel you wish to keep the car but only if you wish to take that option.

By demanding your money back will get them to take notice and put you in the drivers seat - no pun intended but you need to stand firm and not be fobbed off - good luck  "UNDERSTEER" ----is when you hit the fence with the front of the car.
"OVERSTEER" ------is when you hit the fence with the rear of the car.
"HORSEPOWER" ----is how fast you hit the fence.
"TORQUE" -----------is how far you take the fence with you.

Sorry to hear of these issues and hopefully you will eventually get them sorted and enjoy the car to the full.

In addition to what others have stated, my suggestions are an e mail to the Dealer Principal/ Business Manager. Also contact Landrover Customer Service highlighting the fact that you've been very patient, promises are being broken and you are now being ignored.

I would back up the above with a detailed negative Google review and copy this over to any social media linked to the dealership and even Landrover UK.

This and suggestions from others might just spur them on to finally address all the issues. Current
2016 MY L405 SDV8
2018 VW Golf GT EVO
Previous
2002 L322 TD6
2004 Mercedes R230 SL350
1994 993 Carrera
Range Rover P38 x3
Range Rover 3.9 EFI

You have my sympathies.
I bought my used FFRR at the end of September. The damaged interior trim piece I’m still waiting for and the mats and wallet for the manual only arrived this week. I was hassling them at least once a week and got a bit fiery with them last week.
It’s crazy and they were such simple things to sort out.
Yes, contact the DP as stan suggested.

LT which dealer did you use?

DRKSDE, a genuine bonnet badge from JLR is approx £80 or 1/3rd of that from Powerfuluk for example... Is it worth the hassle to you? Sometimes its best to say "life's too short!" and just do it yourself! If you feel it necessary send them the bill and see what they say?

Either way, you get your badge fitted and enjoy the ownership experience Priceless imho

Couldn't agree more, assuming it's the grill badge rather than bonnet lettering

You could argue life is too short but why should the dealer be allowed to provide substandard customer service. Says a lot about the dealer who won’t sort out a simple cheap problem when you are spending a decent amount of money with them.

Very true and I respect your opinion, however personally I'd rather get a good nights sleep than fret about a relatively minor issue. Certainly I wouldn't deal with them again though

Dolphinboy wrote:

LT which dealer did you use?

chawks wrote:

You could argue life is too short but why should the dealer be allowed to provide substandard customer service. Says a lot about the dealer who won’t sort out a simple cheap problem when you are spending a decent amount of money with them.

Thanks for all the advice. I think I will try and call the dealer principle this week to make a formal complaint and also write to lr customer service. It's the bonnet lettering which is incorrect, I would have to remove and then replace again. I dont see why I should have to do this myself as it was a part of the sales contract. It's more a matter of principle than financial issue. As stated love the car, I upgraded from a 2010 range rover sport, and the l405 ab 4.4 v8 is in a different class .... any excuse to go for a drive lol!!
To be fair, the dealership did provide a new spare key as one had started to fray, they replaced main and aux battery, they provided new leather wallet and manuals, had two new headphones and remote control for the rear dvd screens as the originals were missing ....however these issues were all highlighted at the purchase agreement.

Quote:

The sale of goods act gives you rights as the customer and is on your side