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Benfelrr



Member Since: 27 May 2012
Location: Wiltshire
Posts: 229

United Kingdom 2007 Range Rover Vogue TDV8 Tonga Green

ilard wrote:
This doesn’t help here, but I am honestly baffled why folks take the LR warranty, it’s like tissue paper compared to the competition. I favour Warranty Direct but there are others. WD would have settled this no questions asked in my experience.

In terms of your miss-selling claim, the law is definitely on the side of the consumer and it’s worth pursuing, but this might drag in for ages. Hopefully sanity prevails!


I have to say, my experience with WD was faultless. They paid out over £9,000.00 no quibbles. They have changed ownership since so I am out of date but a few years back there was nothing to touch them. 2003 VW Golf V6 4motion
2001 Range Rover Vogue 4.6
2007 TDV8 Vogue
2007 Audi A6 Avant Le Mans Quattro S-Line 3.0 TDI
2007 GSX-R 750 K7

Post #543553 10th Feb 2020 11:44am
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dhallworth



Member Since: 10 Oct 2011
Location: Glasgow
Posts: 817

United Kingdom 2012 Range Rover Autobiography TDV8 Baltic Blue

I thought some of our experiences with Taggarts were rough, this is a whole new level!

I hope you get the resolution you want without to much fuss.

David. 1997 4.6 HSE - Oxford Blue with Ash Grey Leather
1999 2.5 DSE - Oxford Blue with Lightstone Leather
2002 4.6 Vogue SE - Oslo Blue with Lightstone Leather
2002 4.6 Vogue SE - Alveston Red with Lightstone Leather
2006 Range Rover Supercharged in Zermatt Silver with Jet Leather - Gone - Looking for a 5.0
2007 Freelander i6 HSE in Izmir Blue with Ebony Leather
2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue with Sand Interior

Post #543851 13th Feb 2020 9:50pm
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CUE99T



Member Since: 02 Oct 2011
Location: Glasgow
Posts: 559

Scotland 

Thanks David.

Ive passed to a lawyer now to handle now.

Needless to say JLR have been pretty useless too. I think they don't get that they solicit the sale of the warranty, then don't understand how poorly their customers are treated by dealerships to support the warranty......it could have all been avoided by now, but I'm far too tenacious for that!! And I do believe they could have simply handled it all so much better........

JLR call recordings turned up this morning....the best one is

JLR: "So sir what do you expect us to do for you now?"
Me: "I'd like you and Taggarts to pickup the bill thanks"
JLR: "Well thats not gonna happen"
Me: "Well if you knew that then why ask me, why not just say that, what sort of game are you asking me to play?"
JLR: "Sorry Sir you re right, we did know that answer, and I apologise.....but we are still not paying for it"
Me: "Cool, I'll just hand off to my lawyer"
JLR: "Whatever......"

I might have slightly altered the last reply but its summarised pretty well.....lol

The problem they have is I dont care now!!

Taggarts have told JLR - Ive to pay for it, or pick my car up! OH yeah thats the one now with no MOT and not roadworthy and in bits......hmm......good luck!!! all smug in my new plug!

2013 Vogue SE
Some Porsche Cayenne guff pretending to be a 4x4!!
2006 Vogue
2004 Vogue
2001 Vogue

Post #543885 14th Feb 2020 11:20am
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dhallworth



Member Since: 10 Oct 2011
Location: Glasgow
Posts: 817

United Kingdom 2012 Range Rover Autobiography TDV8 Baltic Blue

Have a chat with Douglas at Prestige Jaguar Land Rover in Paisley.

He’s administered the warranty on our cars and looks after 2 Range Rovers, a Freelander and an XFR for us now. I cannot fault them. The XFR has the JLR approved warranty on it and he’s done all the work for me.

I can’t praise them enough. Someone who knows the product inside out and doesn’t bullshit.

David. 1997 4.6 HSE - Oxford Blue with Ash Grey Leather
1999 2.5 DSE - Oxford Blue with Lightstone Leather
2002 4.6 Vogue SE - Oslo Blue with Lightstone Leather
2002 4.6 Vogue SE - Alveston Red with Lightstone Leather
2006 Range Rover Supercharged in Zermatt Silver with Jet Leather - Gone - Looking for a 5.0
2007 Freelander i6 HSE in Izmir Blue with Ebony Leather
2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue with Sand Interior

Post #543888 14th Feb 2020 11:51am
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CUE99T



Member Since: 02 Oct 2011
Location: Glasgow
Posts: 559

Scotland 

Thanks David, will keep him in mind for future.

I will only have the Evoque until July, and the FFRR until Sept/Oct I would think now, so hopefully like the previous 3 years I wont have much trouble as in general my car is excellent quality, and Ive just been unlucky I think in this instance.

If it was a 300 quid bill I wouldn't even both, but at 2700 which is about 10% of the car value now, I'm happy to pursue JLR in the first instance.

Thanks for the info tho, it might help others not fall into our trap.

Paul all smug in my new plug!

2013 Vogue SE
Some Porsche Cayenne guff pretending to be a 4x4!!
2006 Vogue
2004 Vogue
2001 Vogue

Post #543890 14th Feb 2020 12:23pm
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