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SoggyBottoms



Member Since: 05 May 2012
Location: Northants.
Posts: 456

United Kingdom 2007 Range Rover Vogue Supercharged Zambezi Silver
car insurance - the perils of autorenew

as you all will be aware, every time you buy car insurance you give permission for the card to be authorised for continual renewal. the insurance company probably do this under the guise of customer safety and security to ensure continuity of insurance.
this year my renewal quote came in at £290. this is for an old duffer doing few miles with 17 years NCB
I got on to Martin Lewis and following his links got the same insurance company, the same deal for £195.
I phoned to cancel the autorenew and they price matched at £197.
I suggest this demonstrates what a hatchet job car insurance is for Joe Public - Make That Call

Post #579313 11th Jan 2021 2:29pm
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Hermes



Member Since: 06 Nov 2020
Location: Oop north
Posts: 108

United Kingdom 2010 Range Rover Autobiography 5.0 SC V8 Stornoway Grey

Couldn’t agree more... like bank account changing and utility bills etc., they rely
on consumer inertia (aka can’t-be-arsedness) or being too busy and before you know it, it’s auto renewed for 20% more than last year. Even if it doesn’t automatically renew, they still punish loyal customers for similar reasons with high renewal prices.
And yes, funny how it’s always couched as being for your safety/security.

Suggest we all develop some fighting spirit and become more mercenary.... it seems the loyalty is a one-way transaction!

Post #579317 11th Jan 2021 2:52pm
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mpirie



Member Since: 26 Jun 2012
Location: In the Highlands
Posts: 895

Scotland 2013 Range Rover Autobiography SDV8 Luxor

I thought there was some legislation going through the Commons soon to stop parasites like insurance and recovery companies from penalising customer loyalty?

Whenever I take out a new policy I ask them to cancel the automatic card approval (which they have to do). Some will say that you need to call back afterwards because it's a new policy, which is fine, I just set a reminder for myself and call them back. Then they have to send you a letter advising that it's been removed.

Like Hermes says, they rely on customer indifference. I also make sure I pay on a credit card if it's over £100 to get the card protection too.

Mike

Post #579360 11th Jan 2021 7:21pm
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Rob99



Member Since: 03 May 2016
Location: Gatwick
Posts: 1328

United Kingdom 2017 Range Rover Autobiography SDV8 Santorini Black

A month before my renewal I spend several days trawling around for the best insurance deal I can get, based on similar terms to my existing policy. Only then do I ring up my existing insurer, armed with lots of price info, and haggle about their renewal price.

I've been with Admiral on a multicar policy now for over 5 years and, with the exception of last year, they've always come down to match or be very close to the other quotes. I've had a good claims experience with Admiral in the past (no fault claims against other drivers) and so wouldn't change unless the difference was more than £50 (premiums usually above £1100).

Did the same last August and nobody could come within £100 of Admirals renewal price. I did ring them up anyway but they weren't able to drop their price so I just let it autorenew. 2017 4.4 SDV8 Autobiography
2012 4.4 TDV8 Westminster - Gone, but not forgotten

Post #579385 11th Jan 2021 10:44pm
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Bean19844



Member Since: 25 Oct 2020
Location: Essex
Posts: 922

United Kingdom 2006 Range Rover Supercharged 4.2 SC V8 Bonatti Grey

Had the exact same with the bike this month. Carole Nash sent me an auto renewal through at £1100 for the top level cover. Funny I paid £750 last year. Few quotes online and like for like policy comes in at £675. Speak to carole Nash, tell them it's gotta be £700 for me too stay, then they offer me a quote for £650.

Insurance companies rely on customers too just accept the quote for convenience and not spend a few hours looking around

Post #579389 11th Jan 2021 11:20pm
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Bl4ckD0g



Member Since: 16 Feb 2020
Location: 127.0.0.1
Posts: 1322

Netherlands 2010 Range Rover Autobiography 5.0 SC V8 Santorini Black

Why wouldn't one shop around come renewal? More fool those who don't. I always do, and use Quidco for cash back. Some really good deals to be had.

Saying that, Admiral really pleasantly surprised me. I couldn't get temporary drive away insurance from BMW nor anyone else for the M2. So far the cheapest I found was £640...but to my surprise Admiral added it for £340 to our multi-car policy with both my wife and I as drivers. Absolute bargain. I wasn't even haggling the admin fee of £9 I just wanted them to complete it before they changed their mind Laughing

Post #579392 12th Jan 2021 12:30am
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A-Plan Insurance
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Member Since: 27 Feb 2014
Location: United Kingdom
Posts: 138

United Kingdom 
Re: car insurance - the perils of autorenew

SoggyBottoms wrote:
as you all will be aware, every time you buy car insurance you give permission for the card to be authorised for continual renewal. the insurance company probably do this under the guise of customer safety and security to ensure continuity of insurance.


Just so you know... We won't automatically renew on a card payment, automatic renewals with us are only for those paying on a direct debit so have the credit agreement already in place for continuation... And only if we haven't heard from you to say otherwise (we will always try and contact you before) Very Happy if you paid on card in full, your policy will not be automatically renewed with us as we don't take card payments without permission at point of purchase.
Thumbs Up A-Plan Insurance | Specialist Vehicle
Call us on 01635 874646 for a quotation Click Here

Post #579464 12th Jan 2021 5:16pm
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RiverBlanche



Member Since: 20 Apr 2021
Location: Retford'ish
Posts: 97

England 

Hi,
ISTR the sweet spot for getting a renewal quote is 21 days before hand Thumbs Up

Post #592060 21st Apr 2021 10:41pm
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Merchy



Member Since: 14 Feb 2021
Location: North Wales
Posts: 1141

United Kingdom 2006 Range Rover Vogue Td6 Zermatt Silver

Having used A-plan for several years now, previously for a Nissan Navara and now with my TD6 I can vouch for them , that the above A-plan post is correct.

My brother and I have always had good service from them, and unlike other companies, calling them by phone is usually easy and I have always had prompt, friendly service.

I have no connection with A-pan other than that of being a satisfied customer of theirs for several years now.

Post #592068 21st Apr 2021 11:19pm
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GraemeC



Member Since: 01 Jul 2012
Location: Chester
Posts: 836

United Kingdom 2007 Range Rover Vogue SE TDV8 Zermatt Silver

I always check my renewal price via comparison sites

There is usually a better deal to be had elsewhere and I almost always move to a new provider - if you want to keep me as a customer, give me your best price first time.....

Loyalty with insurance companies is a one way transaction where the customer gets screwed and it always will be as discounts to attract new customers are basically paid for by exploiting current customers who don't move

Same with utilities, broadband, banking, basically anything where there is a mature market with few new customers and companies fight to grab market share.... 2007 Zermatt Silver TDV8 Vogue SE - now sold but was a great car!

Post #592123 22nd Apr 2021 1:18pm
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CMJ



Member Since: 10 Oct 2010
Location: Lancashire
Posts: 208

2015 Range Rover Autobiography TDV6 Santorini Black

Interesting fact. The odds of you making a claim increase the longer you are a customer. Therefore this is one of the reasons loyalty is not rewarded. 2013 L405 AB 4.4SDV8 Luxor/Ivory, 2007 Vogue TDV8 Epson Green/Sand, 2008 Vogue TDV8 Buckingham Blue/Sand, 2003 Vogue 4.4 LPG Epsom Green/Sage, 1998 Vogue SE 4.6 LPG Epsom Green/Cream

Post #592179 22nd Apr 2021 10:06pm
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Bl4ckD0g



Member Since: 16 Feb 2020
Location: 127.0.0.1
Posts: 1322

Netherlands 2010 Range Rover Autobiography 5.0 SC V8 Santorini Black

Is that a fact provided by an actuary? Question

Post #592184 23rd Apr 2021 4:34am
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alanm_3



Member Since: 19 Feb 2011
Location: my House, unless I’m not at home, in which case I’m somewhere else.
Posts: 6646

Scotland 2017 Range Rover Autobiography SDV8 Loire Blue

Actuaries live on a different planet to everybody else. I sat beside one on a long plane journey once, had a very long chat about their job and their way of thinking is weird to say the least, so it wouldn’t surprise me if this statement is correct. Whistle Got - 2017 SDV8 Autobiography in Loire Blue
Had- 2008 TDV8 Vogue SE in Java black
Had - 2007 S/C in Stornoway Grey

Post #592186 23rd Apr 2021 7:06am
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A-Plan Insurance
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Member Since: 27 Feb 2014
Location: United Kingdom
Posts: 138

United Kingdom 

Merchy wrote:
Having used A-plan for several years now, previously for a Nissan Navara and now with my TD6 I can vouch for them , that the above A-plan post is correct.

My brother and I have always had good service from them, and unlike other companies, calling them by phone is usually easy and I have always had prompt, friendly service.

I have no connection with A-pan other than that of being a satisfied customer of theirs for several years now.


Thank you Mr. Green A-Plan Insurance | Specialist Vehicle
Call us on 01635 874646 for a quotation Click Here

Post #592429 26th Apr 2021 12:15pm
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