Further to my previous post dropped car in for alternator replacement. Full bill will be 774 euro. Warranty company maintained that work to replace alternator should take a maximum of 1.7 hours therefore they were only willing to cover the labour at 1.7 hours and replacement alternator 530 euro in total. They said if I could provide a landrover confirmed time to fix on headed paper they would reconsider contribution for labour. As we all know 1.7 hours is way short of the stipulated time of 3.5 hours I believe Land rover allocate .Anyway as I need the car back ASAP I agreed to cover the balance of 244 euro. Considering I only took warranty out in November at a cost of 675 euro for two years I'm happy enough. In future though I will seek landrover time to repair on headed paper as this might cover more for future claims. incidentally my mechanic had 6 hours labour down for job. All in all I'm happy I took the warranty cover out. Present :2008 TDV8 HSE
Gone Audi A5 2.7TDI
Gone Discovery 3 HSE
Gone Mercedes CLK
Gone Range Rover 2.5 DSE

If the official landrover time is 3.5 hours... What are they basing the 1.7 on?? Previously..
Vogue SE TD6
Defender 90 2.4
Defender 110 TD5
Vogue 3.5 EFI

Wishful thinking...... There is nothing that can't be fixed with a hammer😜😜
FFRR 4.4 SDV8 Autobiography Santorini Black.
KIA E-Niro 4+
2021 Discovery 5 D300 MHEV commercial

Based on their own data and information. Obviously most people wouldn't have a clue so probably don't argue. Looking through policy docs it doesn't mention anything to to with times allocated only that they will cover 100 percent of labour  Present :2008 TDV8 HSE
Gone Audi A5 2.7TDI
Gone Discovery 3 HSE
Gone Mercedes CLK
Gone Range Rover 2.5 DSE

What if they have a problem and the labour mounts up? I would be speaking to the warranty people again emphasising that the manufacturer of the car states 3.5 hours.......

Edit... It is of course perfectly reasonable that they should have limits otherwise they would be getting 10 hour labour bills for changing a light bulb.. Well, no, but you see what I mean.... Previously..
Vogue SE TD6
Defender 90 2.4
Defender 110 TD5
Vogue 3.5 EFI

I do but too late maybe Dan can confirm for me and I can send it to them as a point of reference  Present :2008 TDV8 HSE
Gone Audi A5 2.7TDI
Gone Discovery 3 HSE
Gone Mercedes CLK
Gone Range Rover 2.5 DSE

Conor good luck with all this - I'll be next  Geoff

Thanks Geoff .At least it's happened as I knew it would so hopefully won't give any trouble again during my ownership  Present :2008 TDV8 HSE
Gone Audi A5 2.7TDI
Gone Discovery 3 HSE
Gone Mercedes CLK
Gone Range Rover 2.5 DSE

Hi Conor,
what the hell..
no way will the alternator take 1.7 hours to change .
i got charged close to 4 hours at dealership.
the warranty company (RAC) did not question the time taken.
i have the receipt, with cost of items etc that you can present to your warranty firm
if you want a copy PM me.. 2011 4.4 TdV8 Nara Bronze

Conor

Who is your warranty with.
Thats just wrong. 2020 Porsche Panamera Turbo Hybrid (V FAST)
2017 Range Rover Autobiography 5.0 V8
2018 JCW Mini Cooper
2018 Skoda VRS

Thanks Guys Car protect is the company. In future I will reference Topix as they have fix times in there which you can access if you input your vin as referenced by another member . I have never dealt with a warranty company before and as I needed car back ASAP wasn't in the frame of mind to argue with them.

Looking through policy they use The ICME guide for fix times. Present :2008 TDV8 HSE
Gone Audi A5 2.7TDI
Gone Discovery 3 HSE
Gone Mercedes CLK
Gone Range Rover 2.5 DSE

All done and my babys back now charging at a lovely 14.8 volts so all is well  Present :2008 TDV8 HSE
Gone Audi A5 2.7TDI
Gone Discovery 3 HSE
Gone Mercedes CLK
Gone Range Rover 2.5 DSE

good stuff... So how many hours did they take then? Previously..
Vogue SE TD6
Defender 90 2.4
Defender 110 TD5
Vogue 3.5 EFI

Just read this for first time. A LR main dealer Master Tech told me last year that if they exceed the allocated time on any given repair, they get emails from Head Office seeking explanations as to why.

I think it took about 5 but they didnt say .

Breakdown of bill was Alernator new denso 380 Euro

Labour 290 Euro

Vat 90

Total 760 Euro.  Present :2008 TDV8 HSE
Gone Audi A5 2.7TDI
Gone Discovery 3 HSE
Gone Mercedes CLK
Gone Range Rover 2.5 DSE