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stillrunning



Member Since: 10 Jan 2017
Location: Cheshire
Posts: 268

United Kingdom 2018 Range Rover Autobiography SDV8 Loire Blue
Infotainment system stalling and restting

The new infotainment system installed in my car keeps stalling and then shutting down and restarting, sometimes straight away other times it takes minutes to reset. Anyone else suffering from issue. Dealer is aware and have Landrover looking into it.

Post #431078 13th Mar 2017 6:38pm
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w8pmc



Member Since: 30 Oct 2016
Location: West Lancashire
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United Kingdom 2016 Range Rover Autobiography TDV6 Carpathian Grey

Mine's done this once but also has disconnected the phone during a conversation twice.

Had it down to teething issues being new so will keep my eye on it. Also noticed i sometimes have to unplug the phone from the USB port a couple of times to get InControl Apps to open. Paul

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Post #431081 13th Mar 2017 7:09pm
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stillrunning



Member Since: 10 Jan 2017
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United Kingdom 2018 Range Rover Autobiography SDV8 Loire Blue

Now i have a sim card installed i will have an look at the apps, not sure what use they will be to be honest.

Post #431152 14th Mar 2017 10:22am
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w8pmc



Member Since: 30 Oct 2016
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United Kingdom 2016 Range Rover Autobiography TDV6 Carpathian Grey

B@lls, did it again today with close to disastrous consequences. Left my meeting in Birmingham & the Infotainment full on froze, to the point the clock on the screen didn't even move. Lost everything including Nav & had to stop at a service station close to the M5 & shut the car down for 10mins to reset.

Not a pleasant experience as lost pretty much all functionality in the car until it reset.

Anyone know if a shortcut exists to reset the Infotainment without parking up? On my M5 you held the power button down for 10secs, but that didn't appear to do anything on the RR, although I may not have counted to 10 before getting hacked off. Paul

MY17 TDV6 Autobiography In Carpathian Grey With Cirrus Interior

Post #431232 15th Mar 2017 12:07am
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quavey



Member Since: 22 Jan 2017
Location: Lancaster
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United Kingdom 2006 Range Rover Supercharged 4.2 SC V8 Java Black

Not that I can offer any advise in this situation but it was only the other day I found that in a BMW you could force a restart of iDrive whilst on the move! I'd owned my 650i for 2 1/2 years and it would have been useful as it occasionally would lock up. Found out the week after it sold!

And here it is mentioned again!

Anyway good luck with finding a solution! 2005 E60 M5
2006 L322 4.2 SC
2020 Tesla Model S Long Range
--------
2004 L322 4.4 Vogue, 2019 NP300 Navara, 2016 NP300 Navara, 2002 L322 4.4 HSE, 2006 (MY07) L322 S/C ,2001 330Ci Sport Track Car, 2005 650i Coupe, 2001 P38 Vogue, 2003 530i Sport Touring, 1999 P38 4.6 HSE, 2002 E39 M5, 1995 300zx TT Slicktop, 1997 M3 Evo, 1992 300zx TT Targa, 1998 323i Coupe

Post #431276 15th Mar 2017 12:47pm
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stillrunning



Member Since: 10 Jan 2017
Location: Cheshire
Posts: 268

United Kingdom 2018 Range Rover Autobiography SDV8 Loire Blue

Just been advised by the dealer that landrover now have an update to solve this problem and my headup display not working.
Landrover have said some vehicles were not configured correctly before delivering the vehicles.
Let's hope this is an end to it, been driving me potty since collecting the car.
Dealer can't do update until 10thApril
Will keep you informed
Steve

Post #433114 29th Mar 2017 6:05pm
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caymanblack



Member Since: 08 Dec 2015
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United Kingdom 2017 Range Rover Autobiography SDV8 Carpathian Grey

10th April ? Are they on holiday or something? Rolling Eyes

Post #433118 29th Mar 2017 6:30pm
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w8pmc



Member Since: 30 Oct 2016
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United Kingdom 2016 Range Rover Autobiography TDV6 Carpathian Grey

That's good to know. I'll get my car booked in ASAP. Paul

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Post #433120 29th Mar 2017 6:43pm
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stillrunning



Member Since: 10 Jan 2017
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United Kingdom 2018 Range Rover Autobiography SDV8 Loire Blue

10th April, not good is it.
Left it with sales guy, told him I have contacted them about problems more times in the 4 weeks of having this car than I had in the previous 4 years of the previous sport I had.
This will mean the car has been back to the dealer 3times in the 5 weeks of owning the car, not bad going is it.
Let's see what happens in the morning

Post #433124 29th Mar 2017 7:15pm
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caymanblack



Member Since: 08 Dec 2015
Location: DEVON
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United Kingdom 2017 Range Rover Autobiography SDV8 Carpathian Grey

You should be a priority its a new car with faults. Two weeks imo is not acceptable.

Post #433177 30th Mar 2017 8:37am
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w8pmc



Member Since: 30 Oct 2016
Location: West Lancashire
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United Kingdom 2016 Range Rover Autobiography TDV6 Carpathian Grey

Just booked my new car in & was told 20th April was the earliest they could take a look. Needless to say I'm escalating that as is wholly unacceptable. Paul

MY17 TDV6 Autobiography In Carpathian Grey With Cirrus Interior

Post #433178 30th Mar 2017 9:04am
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stillrunning



Member Since: 10 Jan 2017
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United Kingdom 2018 Range Rover Autobiography SDV8 Loire Blue

mines in this Monday and they are picking it up form my house, refuelling the car a bit happier now.

Post #433188 30th Mar 2017 11:23am
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w8pmc



Member Since: 30 Oct 2016
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United Kingdom 2016 Range Rover Autobiography TDV6 Carpathian Grey

Mine's also going in on Monday. Paul

MY17 TDV6 Autobiography In Carpathian Grey With Cirrus Interior

Post #433232 30th Mar 2017 4:25pm
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w8pmc



Member Since: 30 Oct 2016
Location: West Lancashire
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United Kingdom 2016 Range Rover Autobiography TDV6 Carpathian Grey

So mine went in today & it (according to the dealer) asked for a full Software update which took well over 2 hours to apply. The journey home went without incident, however was only a 30min drive so no idea if the problems are fixed.

They also said they applied a software update to the Telematics, i of course queried this & was told it was for the phone etc. so really wasn't telematics, but i couldn't be bothered to correct them. Surprise surprise the phone disconnected from the car mid call as i left the dealers, so either than update didn't work or they just made that bit up.

Got a longer drive tomorrow, so hopefully this will be trouble free.

The InControl Remote App is now communicating with the car again (stopped working on the 20th March) so the upgrade has certainly fixed something. Paul

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Post #433688 3rd Apr 2017 4:23pm
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WillyT



Member Since: 12 Aug 2016
Location: UK
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United Kingdom 2017 Range Rover Vogue SE SDV8 Carpathian Grey

Do you have the Incontrol app. The app for using the apps installed on the phone with the infotainment system. I had a similar issue to you so deleted the app. Not the Incontrol Remote app for checking the status of the car etc but the other one.

There are three app's available

Incontrol Remote - seems to be working well

Incontrol Maps - seems to be working well

Incontrol App - deleted -

Since deleting the app on the phone the bluetooth connection hasn't dropped out. Might be worth trying on yours. Previous
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Post #433712 3rd Apr 2017 5:54pm
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