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JayGee



Member Since: 27 Jul 2021
Location: London
Posts: 1296

United Kingdom 2012 Range Rover Vogue 4.4 V8 Orkney Grey

I can’t believe an insurance payout is based on the sale price to a dealer. The whole idea of insurance is to replace like with like. 2012 TDV8 Vogue (L322)

Post #625483 6th Mar 2022 8:53am
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Rob99



Member Since: 03 May 2016
Location: Gatwick
Posts: 1301

United Kingdom 2017 Range Rover Autobiography SDV8 Santorini Black

This is what my Churchill policy says about market value…………..
The cost of replacing your car with another of the same make and model, and of a similar age and condition at the time of the accident or loss
I’d expect other Direct Line Group insurers policies to have similar wording.

Similarly, SWMBO’s Lloyds Bank insurance says market value is:
The cost of replacing the car with another of the same make, specification, model, age, mileage and condition as the car immediately before the loss or damage happened. 2017 4.4 SDV8 Autobiography
2012 4.4 TDV8 Westminster - Gone, but not forgotten

Post #625513 6th Mar 2022 1:51pm
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CMJ



Member Since: 10 Oct 2010
Location: Lancashire
Posts: 208

2015 Range Rover Autobiography TDV6 Santorini Black

Follow the process for a quick resolution. Look up the complaint process. Advise you want to make a complaint. Make the complaint and copy the CEO. Allow the appropriate time to lapse. Still not happy ? Send to ombudsman and seed solicitors letter.

Likely to be resolved within approx 2 weeks.

Bloody insurance companies. 2013 L405 AB 4.4SDV8 Luxor/Ivory, 2007 Vogue TDV8 Epson Green/Sand, 2008 Vogue TDV8 Buckingham Blue/Sand, 2003 Vogue 4.4 LPG Epsom Green/Sage, 1998 Vogue SE 4.6 LPG Epsom Green/Cream

Post #625578 7th Mar 2022 7:20am
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socialrover



Member Since: 03 Dec 2010
Location: Yorkshire
Posts: 134

United Kingdom 2018 Range Rover Autobiography SDV6 Santorini Black

Hi Folks ,

an update with my battle with Esure which as you may recall was centred around Esure using ridiculous valuations when paying out after a Rangerover 2018 keyless theft .

After complaining to Esure , then to the executive and then finally directly to the CEO ,each time my complaint was turned down .( A £15k price difference to what I considered a fair price and to what Esure paid out ) .

I went to the ombudsman and after almost 3 months of waiting the ombudsman found in my favour and ordered Esure to pay up .

I am happy to say I received a cheque ( including interest ) from Esure this morning .

Note to self ....dont use Esure ever again ...even though they may be a few pounds cheaper on a comparison site !

Thankyou to all those on the forum who encouraged me to keep fighting .

Post #632275 19th May 2022 8:10pm
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Martin2



Member Since: 15 Jun 2020
Location: Northamptonshire
Posts: 602

England 

Good result and well worth pushing it Thumbs Up MY19 SDV8 Autobiography

Post #632307 20th May 2022 7:57am
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JCW



Member Since: 13 Apr 2013
Location: Cotswolds
Posts: 596

United Kingdom 2015 Range Rover Autobiography 5.0 SC V8 Santorini Black

Nice one Thumbs Up

I’d guess most insurers will work on the basis most people won’t challenge the initial payout value and certainly won’t push as far as you have - good for you.

Post #632313 20th May 2022 9:11am
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