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Range Rover LSE



Member Since: 15 Jul 2012
Location: Preston
Posts: 45

United Kingdom 
Car not reporting journeys

Since late last week the car has stopped reporting journeys on the InControl Remote app. I have tried deleting the app on the phone and reloading etc. All the other functions on the app work fine, it reports the parked position etc and I can remotely start it etc. I haven’t changed the phone or done anything else I’m aware of and all the subscriptions are in date. Any ideas on a solution would be much appreciated. Thanks. Range Rover Sport 2023 D350 Autobiography
Gone RR L405 Autobiography SDV8, RR L405 VSE SDV8, RR L405 3.0L VSE, RR L322 BM 4.4, RR Sport, RR L322 TDV8 Vogue, Disco 4, Disco 3 (2 off), Disco 2 and RR Classic & RR LSE

Post #518086 11th Jun 2019 6:27pm
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Chalky



Member Since: 10 Feb 2018
Location: Marshfield, Bath
Posts: 889

United Kingdom 

I had the same some months ago but it will right itself and all your journeys should appear. Thumbs Up All LR cars from 1984
2021.5 Vogue SE D300 Carpathian Grey
2018 Vogue SE British Racing Green GONE

Post #518088 11th Jun 2019 6:46pm
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Emperor Mong



Member Since: 07 Jul 2010
Location: London
Posts: 1435

United Kingdom 2019 Range Rover Autobiography 2.0 PHEV Loire Blue

There were two apps in the Apple Store. I installed both. Might be worth trying the other one if you can find it.

Post #518093 11th Jun 2019 8:14pm
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Bill



Member Since: 18 Nov 2017
Location: Essex / Normandy
Posts: 1157

United Kingdom 

Is this considered as tracking for insurance purposes????? Filters are in fact so good that in certain circumstances, when the ambient air is already polluted, a diesel car will tend to extract more particles from the air than it emits. Emissions Analytics worked with........etc etc

He who dies with the most toys wins...

Post #518197 12th Jun 2019 4:21pm
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Range Rover LSE



Member Since: 15 Jul 2012
Location: Preston
Posts: 45

United Kingdom 

Thanks everyone for your responses, as yet no different, but thanks to Emperor Mong I do now have the more modern app which is version 2. Can only think either LR have an issue or the car has stopped reporting trips for some reason. Everything else works and it always knows where the car is when you fire up the app so not particularly concerned. Range Rover Sport 2023 D350 Autobiography
Gone RR L405 Autobiography SDV8, RR L405 VSE SDV8, RR L405 3.0L VSE, RR L322 BM 4.4, RR Sport, RR L322 TDV8 Vogue, Disco 4, Disco 3 (2 off), Disco 2 and RR Classic & RR LSE

Post #518408 13th Jun 2019 10:04pm
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charlie croker mk2



Member Since: 21 Jun 2017
Location: Yorkshire
Posts: 174

England 

Log on with your PC at
https://incontrol.landrover.com/jlr-portal-owner-web/select

If your trips are logged on the PC ? then you can eliminate the car and Land Rovers system . Might be worth trying the results on a Android device as well .

Post #518528 14th Jun 2019 9:53pm
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Range Rover LSE



Member Since: 15 Jul 2012
Location: Preston
Posts: 45

United Kingdom 

Charlie, thanks for the tip to have a look on the web based version, alas it is still not reporting journeys. It has not worked since the 6th of June so I guess it may be a fault with the car as no one else is reporting issues etc. Time for a session with the garage to have a look. Thanks for the help. Range Rover Sport 2023 D350 Autobiography
Gone RR L405 Autobiography SDV8, RR L405 VSE SDV8, RR L405 3.0L VSE, RR L322 BM 4.4, RR Sport, RR L322 TDV8 Vogue, Disco 4, Disco 3 (2 off), Disco 2 and RR Classic & RR LSE

Post #518848 17th Jun 2019 10:08pm
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charlie croker mk2



Member Since: 21 Jun 2017
Location: Yorkshire
Posts: 174

England 

Interesting ? Go on the PC version and go vehicle settings then "remote" and make sure the Journey tab is ticked ? You have got a paid up subscription LOL

Post #518850 17th Jun 2019 10:30pm
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Range Rover LSE



Member Since: 15 Jul 2012
Location: Preston
Posts: 45

United Kingdom 

The subscription is in place till 2021 and the journeys switch is in the on “ticked” position. Thanks for suggestions. Range Rover Sport 2023 D350 Autobiography
Gone RR L405 Autobiography SDV8, RR L405 VSE SDV8, RR L405 3.0L VSE, RR L322 BM 4.4, RR Sport, RR L322 TDV8 Vogue, Disco 4, Disco 3 (2 off), Disco 2 and RR Classic & RR LSE

Post #518855 18th Jun 2019 4:22am
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charlie croker mk2



Member Since: 21 Jun 2017
Location: Yorkshire
Posts: 174

England 

What was the outcome of this ?

Post #519835 27th Jun 2019 9:48am
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Range Rover LSE



Member Since: 15 Jul 2012
Location: Preston
Posts: 45

United Kingdom 

As yet not had time to take the car in, I’ll post up an outcome when we have one. Thought about trading to set up SOTA but I suspect that is not connected as one uses the comms between LR and the car and the other uses the comms through the chip installed in the centre console. Range Rover Sport 2023 D350 Autobiography
Gone RR L405 Autobiography SDV8, RR L405 VSE SDV8, RR L405 3.0L VSE, RR L322 BM 4.4, RR Sport, RR L322 TDV8 Vogue, Disco 4, Disco 3 (2 off), Disco 2 and RR Classic & RR LSE

Post #519888 27th Jun 2019 7:27pm
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Range Rover LSE



Member Since: 15 Jul 2012
Location: Preston
Posts: 45

United Kingdom 

Booked the car into dealership in another two weeks to progress, however out of interest I checked the app and it appears to have suddenly started reporting journeys from the 5th July. I have yet to check whether the remote start works as that had also failed when it stopped reporting journeys. Range Rover Sport 2023 D350 Autobiography
Gone RR L405 Autobiography SDV8, RR L405 VSE SDV8, RR L405 3.0L VSE, RR L322 BM 4.4, RR Sport, RR L322 TDV8 Vogue, Disco 4, Disco 3 (2 off), Disco 2 and RR Classic & RR LSE

Post #521197 9th Jul 2019 11:36am
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Chalky



Member Since: 10 Feb 2018
Location: Marshfield, Bath
Posts: 889

United Kingdom 

That's what happened with mine, started working again. All LR cars from 1984
2021.5 Vogue SE D300 Carpathian Grey
2018 Vogue SE British Racing Green GONE

Post #521198 9th Jul 2019 11:47am
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