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aljo



Member Since: 04 Jul 2018
Location: west sussex
Posts: 103

United Kingdom 2016 Range Rover Vogue SE SDV8 Santorini Black
Requesting a lr factory engineer to have a look at my car

Hi all
Would anyone have advice on what the procedure be for a landrover factory engineer to inspect my car
Local dealer is worse than useless
Thanks in advance Last night I lay in bed looking up at the stars in the sky and I thought to myself, where,s the f**king ceiling!!

Post #570118 17th Oct 2020 10:47am
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Alistair



Member Since: 11 Feb 2011
Location: Peterborough / Bordeaux / Andorra
Posts: 6997

United Kingdom 2013 Range Rover Vogue SE SDV8 Santorini Black

I've not heard of anyone managing that, but could be wrong - seems like they generally refer people back to a dealership & you need to escalate there.

Is there another dealer anywhere close ?

What's the problem with it ?

Post #570126 17th Oct 2020 1:36pm
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aljo



Member Since: 04 Jul 2018
Location: west sussex
Posts: 103

United Kingdom 2016 Range Rover Vogue SE SDV8 Santorini Black

Ride handling and harsh suspension issues
No fault codes so dealers are clueless and don’t seem inclined to help
Makes me think active suspension and dynamic response gremlins
All bushes etc check out ok new anti roll bar bushes fitted and transfer case double flush done Recently
Was also thinking a dekra inspection may throw up some idea ?
Local dealers are all the same group and not on my xmas card list Last night I lay in bed looking up at the stars in the sky and I thought to myself, where,s the f**king ceiling!!

Post #570127 17th Oct 2020 1:49pm
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Alistair



Member Since: 11 Feb 2011
Location: Peterborough / Bordeaux / Andorra
Posts: 6997

United Kingdom 2013 Range Rover Vogue SE SDV8 Santorini Black

There was a guy a few years ago had terrible problems getting his dealer to acknowledge a suspension issue - a different dealer seemed to sort it out. I think he got LR customer relations involved at some point, but don't recall them looking at the car themselves.

https://www.fullfatrr.com/forum/topic33887.html

Post #570128 17th Oct 2020 1:56pm
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aljo



Member Since: 04 Jul 2018
Location: west sussex
Posts: 103

United Kingdom 2016 Range Rover Vogue SE SDV8 Santorini Black

Think that is probably the next step to get lr customer relations involved as extended warranty runs out on 7 th dec and at least I’ve then registered the issue with them 👍👍 Last night I lay in bed looking up at the stars in the sky and I thought to myself, where,s the f**king ceiling!!

Post #570129 17th Oct 2020 2:00pm
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Alistair



Member Since: 11 Feb 2011
Location: Peterborough / Bordeaux / Andorra
Posts: 6997

United Kingdom 2013 Range Rover Vogue SE SDV8 Santorini Black

In case you didn't know - if its the JLR warranty, its valid at all dealerships & not just the one that supplied the car. Not sure what the recharge details are, but some people seem to have more luck with an 'independent' main dealer.....

Post #570130 17th Oct 2020 2:17pm
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Dolphinboy



Member Since: 07 Dec 2009
Location: Bristol
Posts: 2399

United Kingdom 2011 Range Rover Vogue TDV8 Atacama Sand

You can ask the dealer to raise a technical case. However they told me it would involve the same technician at the dealer sitting in the car with a computer being told to do stuff on the phone by a LR guy. At £168/hr, drop yer trews time!!

Post #570159 17th Oct 2020 8:14pm
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Cam-Tech-Craig



Member Since: 03 Aug 2011
Location: Gloucestershire
Posts: 14001

England 2014 Range Rover SVAutobiography SDV8 Orkney Grey

They couldn't get a "factory tech" to look at your car now even if they wanted to! Your car is now too old for factory diagnostics etc etc sir Thumbs Up

Post #570167 17th Oct 2020 9:05pm
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Dolphinboy



Member Since: 07 Dec 2009
Location: Bristol
Posts: 2399

United Kingdom 2011 Range Rover Vogue TDV8 Atacama Sand

Is that for real Craig? a 2016 car running gear is so different to those being produced now?

Post #570174 17th Oct 2020 10:45pm
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Cam-Tech-Craig



Member Since: 03 Aug 2011
Location: Gloucestershire
Posts: 14001

England 2014 Range Rover SVAutobiography SDV8 Orkney Grey

Not such the running gear but as in the electronics/can/lin protocols etc

Since the facelift, for example, all of the hardware & software has changed! Don't forget, the factory is set up for building today's model, not fixing previous year's faults... Thumbs Up

Post #570177 18th Oct 2020 12:32am
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Dolphinboy



Member Since: 07 Dec 2009
Location: Bristol
Posts: 2399

United Kingdom 2011 Range Rover Vogue TDV8 Atacama Sand

Thumbs Up

Post #570180 18th Oct 2020 7:31am
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Cam-Tech-Craig



Member Since: 03 Aug 2011
Location: Gloucestershire
Posts: 14001

England 2014 Range Rover SVAutobiography SDV8 Orkney Grey

Thumbs Up

Post #570204 18th Oct 2020 10:02am
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CS



Member Since: 14 Apr 2015
Location: Edinburgh
Posts: 1038

Scotland 2017 Range Rover Autobiography 5.0 SC V8 Corris Grey

The best bet is to find a dealer you trust, even if it involves travel. If they agree that there is something wrong and they cannot solve it than I understand they speak to LR Technical, who suggest what the dealer might try. If LR are interested they can send someone from the factory, but my guess is that in the current climate for motor manufacturers, with a new model coming soon, they'd not be rushing to do it as not worth the cost and bother to them.

I had a smilar scenario with a BMW motorcycle recently, travelling 200 miles to the leading dealer in the UK achieved agreement that it was not a case of "they all do that". There was then a three week period of successive checks and changes suggested by BMW and it is certainly better now, if maybe not 100% perfect. Going to BMW CR was not productive in that case, they see their interface as with the dealers, not the public. But it can do no harm to try LRCR. In my experience they used to be very good at fielding technical people to speak to owners, a really valuable service, but nowadays one seems just to get telephonists that read off the website, they may speak to technical on your behalf, but one does not seem to get through to technical oneself.

Good luck. Only Range Rovers since 1988

Post #570298 19th Oct 2020 10:55am
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dhallworth



Member Since: 10 Oct 2011
Location: Glasgow
Posts: 843

United Kingdom 2012 Range Rover Autobiography TDV8 Baltic Blue

The JLR extended warranty can also be administered by a VAT registered independent garage as well as the dealer so if you can find a good specialist they can look at the vehicle as well. You don't need to keep it within the dealer network.

David. 1997 4.6 HSE - Oxford Blue with Ash Grey Leather
2002 4.6 Vogue SE - Alveston Red with Lightstone Leather
2002 4.6 Vogue SE - Alveston Red with Lightstone Leather
2007 Freelander i6 HSE in Izmir Blue with Ebony Leather
2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue with Sand Interior

Post #570322 19th Oct 2020 3:19pm
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