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jim4244



Member Since: 31 May 2012
Location: UK
Posts: 825

England 2005 Range Rover Vogue Td6 Zambezi Silver
Excessive admin charges

Hi all

I had to update a policy I hold with A Plan last week as I had sold and then bought another Defender. The cost was an additional £8 which I thought was reasonable. What was not reasonable was the £50 administration charge made for changing the details on the policy 😡

I challenged the £50 charge and the chap I was dealing with reduced it to £40 as a gesture of good will….

Shocking eh? For 10 minutes work a £40 charge? £400 per hour…….

Jim

Post #636542 10th Jul 2022 8:47am
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JCW



Member Since: 13 Apr 2013
Location: Cotswolds
Posts: 537

United Kingdom 2015 Range Rover Autobiography SDV8 Santorini Black

I did the same recently (removed one car, added another) but with an Admiral multi-car policy, as I was able to complete the change online, it was only a £5.50 admin charge, although I did still feel a bit disgruntled given it was me & not them doing the admin!

Post #636545 10th Jul 2022 8:59am
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AJGalaxy2012



Member Since: 11 Jun 2018
Location: Gainsborough
Posts: 1167

United Kingdom 2012 Range Rover Vogue SE 4.4 V8 Bonatti Grey
Re: Excessive admin charges

10 minutes work for £40 is not £400 per hour it's a much more still unreasonable £240 per hour !

Vote with your feet, get insurance elsewhere.

J BMW i3 Electric Car (170 bhp mobility scooter)
2012 Full Fat RR 4.4 TDV8 (now gone)
2006 VW Touareg 3.0 TDi V6

Post #636574 10th Jul 2022 1:44pm
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jim4244



Member Since: 31 May 2012
Location: UK
Posts: 825

England 2005 Range Rover Vogue Td6 Zambezi Silver

Ahhh yes. My maths goes out the window when I am ranting.

Jim

Post #636578 10th Jul 2022 3:23pm
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Huttopia



Member Since: 26 Jun 2017
Location: Worcestershire
Posts: 148

United Kingdom 

I’ve found that if you challenge hard enough the admin costs goes away or is negligible. Adding some data to a system isn’t £50 or £40….

Post #636603 10th Jul 2022 8:12pm
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