Sadly JLR are behaving exactly as would be predicted of any large plc, only do what you are required by law to do, anything else becomes a defacto admission of fault and cannot be tolerated, besides the senior bods bonusses would have to suffer and we can't have that.

This is simply how ALL large plc's behave, I actually detest them (not the people who work for them necessarily) because of it. Drives:
2010 FFRR TdV8 Vogue - Stornoway Grey
2010 FFRR TdV8 Vogue SE - Zermatt Silver
1998 BMW E36 M3 GTII

What a depressing state of affairs. The idea that LR's response should be based on VIN numbers alone beggars belief, surely the failure itself is evidence enough that the present VIN range is too restrictively drawn.

On "what to do?", if the matter has already been reported to DVSA it is a case of waiting for them to liaise with LR on what is clearly an important safety matter. If this process does not progress satisfactorily one could lobby the minister responsible for DVSA, Guy Opperman MP, probably through one's own constituency MP rather than direct.

Whether it is worth trying to get to a higher level within LR is debatable, but with dealer support it ought to be possible to find out who the decision takers are. Adrian Mardell is the CEO, sometimes a direct approach to that sort of level can help.

It is interesting to see an example of a different approach in BMW's motorcycle division. For some time there have been problems of driveshafts on R models breaking, I think mainly due to corrosion. There were some recalls of selected models thought at particular risk, but BMW have now made driveshafts a service item i.e. they are to be replaced every 35,000 miles. Many driveshafts last much longer than that and replacement obviously involves quite a bit of cost for owners, presumably leading to reduced values in the second hand market, but BMW have clearly decided that they have to accept that in order to prioritise safety. Maybe LR need to make these suspension components service items too. Only Range Rovers since 1988

Kot wrote:

Anyone in JLR with any sense would at least investigate this further, I cant believe they are so stupid.
The brand is totally tarnished by the current security issues and the consequent problems with sky high Insurance premiums.
.....................................................................

My Range Rover was subject to a Safety Recall for this issue. Safety recall - N759 - FRONT KNUCKLE CRACKING, they picked the car up yesterday morning at 09:30 replaced both front hub assy and delivered it back to me at 16:00. All work carried out free of charge.
Full vehicle healthcheck included. All came back green.

How has this not been rolled out to everyone? I only knew about it because I checked my Online Service History and saw it as an outstanding recalls item on the front page.

https://www.landrover.co.uk/ownership/serv...story.html

Worth checking if you have any concerns.

CS wrote:

Maybe LR need to make these suspension components service items too.

That's an interesting idea, but how many owners would spend their own money replacing these as a preventative measure? I suspect very very few. I wouldn't but I was happy to get it done when JLR are picking up the bill.
Surely the cost of doing this as a service item is in the same ball park as changing the timing belts on some JLR products and isn't a sudden power loss just as dangerous as the suspension failure?
Not wanting to defend JLR too much (I've had plenty to complain about with them) but playing devil's advocate, when does JLR (or any manufacturer's) responsibility end? 5, 10, 20 years old?
If we remove the hysteria around what "could" or "might" have happened if the failure had happened in different circumstances, then it does look like it only ever fails at low speed which fits with all of the examples reported. I suspect if there had ever been a high speed/serious accident then JLR's response might have been a bit different.

"Apparently, LR have made record profits yet our vehicles have lost resale value overnight because of the theft issues, we're being penalised on insurance and now this."

I'm not sure we can blame JLR for the insurance prices, they've shot up on everything, allegedly due to the extortionate repair costs of the increasing numbers of EV's on the road. Similarly depreciation isn't just a JLR issue, it probably just hurts a bit more as we've got used to the artificial market due to Covid etc.
Spare a thought for anyone who has bought a new EV in the last couple of years, our company EV's are now at the end of their 2 year lease, both were listed at £39+k new and are now valued at £10k & £11K with 20 odd thousand miles on them - 70% depreciation in 2 years, that make Range Rovers look cheap

Quote:

That's an interesting idea, but how many owners would spend their own money replacing these as a preventative measure? I suspect very very few. I wouldn't but I was happy to get it done when JLR are picking up the bill.

Quote:

Surely the cost of doing this as a service item is in the same ball park as changing the timing belts on some JLR products and isn't a sudden power loss just as dangerous as the suspension failure?

Quote:

Not wanting to defend JLR too much (I've had plenty to complain about with them) but playing devil's advocate, when does JLR (or any manufacturer's) responsibility end? 5, 10, 20 years old?

Quote:

If we remove the hysteria around what "could" or "might" have happened if the failure had happened in different circumstances, then it does look like it only ever fails at low speed which fits with all of the examples reported. I suspect if there had ever been a high speed/serious accident then JLR's response might have been a bit different.

Quote:

"Apparently, LR have made record profits yet our vehicles have lost resale value overnight because of the theft issues, we're being penalised on insurance and now this."

I'm not sure we can blame JLR for the insurance prices, they've shot up on everything, allegedly due to the extortionate repair costs of the increasing numbers of EV's on the road.

Quote:

Similarly depreciation isn't just a JLR issue, it probably just hurts a bit more as we've got used to the artificial market due to Covid etc.
Spare a thought for anyone who has bought a new EV in the last couple of years, our company EV's are now at the end of their 2 year lease, both were listed at £39+k new and are now valued at £10k & £11K with 20 odd thousand miles on them - 70% depreciation in 2 years, that make Range Rovers look cheap

cass wrote:

CS wrote:

Maybe LR need to make these suspension components service items too.

That's an interesting idea, but how many owners would spend their own money replacing these as a preventative measure? I suspect very very few. I wouldn't but I was happy to get it done when JLR are picking up the bill.
Surely the cost of doing this as a service item is in the same ball park as changing the timing belts on some JLR products and isn't a sudden power loss just as dangerous as the suspension failure?
Not wanting to defend JLR too much (I've had plenty to complain about with them) but playing devil's advocate, when does JLR (or any manufacturer's) responsibility end? 5, 10, 20 years old?
If we remove the hysteria around what "could" or "might" have happened if the failure had happened in different circumstances, then it does look like it only ever fails at low speed which fits with all of the examples reported. I suspect if there had ever been a high speed/serious accident then JLR's response might have been a bit different.

"Apparently, LR have made record profits yet our vehicles have lost resale value overnight because of the theft issues, we're being penalised on insurance and now this."

I'm not sure we can blame JLR for the insurance prices, they've shot up on everything, allegedly due to the extortionate repair costs of the increasing numbers of EV's on the road. Similarly depreciation isn't just a JLR issue, it probably just hurts a bit more as we've got used to the artificial market due to Covid etc.
Spare a thought for anyone who has bought a new EV in the last couple of years, our company EV's are now at the end of their 2 year lease, both were listed at £39+k new and are now valued at £10k & £11K with 20 odd thousand miles on them - 70% depreciation in 2 years, that make Range Rovers look cheap

Hi there. New here 👋

Yesterday, I had this dreaded issue of my “wheel falling off” whilst turning a corner at low speed.

I have seen lots of people with this issue and wondered what the latest on the situation is? Do I just have to take it to a garage and have it repaired myself?

Photos attached.

Thanks. Kendal

Duplicate message deleted..  2015 Range Rover SE TDV8 4.4 Current
2013 Range Rover Sport TDV6 3.0 Autobiografy (gone)
2006 Discovery SE TDV6 (gone)
1998 Discovery V8 LPG (gone)

Last edited by Spikey62 on 16th Mar 2024 7:59pm. Edited 1 time in total

Hi Kendall
Sorry it happened to you too. Unless there is a recall on the vehicle, it seems that JLR thinks you should pay for that yourself... I paid for both of mine though I did not ask them first but still this component is failing again and again. I think we are only seeing the low speed incidents where people survive unscathed and the serious accidents are not picked up at all. If a car is totalled it will be difficult to pick up that the cause of the accident was a failure of the knuckle.
You have dashcam footage of the incident? Make photographs too of the parts - did you manage to control the vehicle so that this was the only damage? Mine on the right side also caused damage to the suspension too.
Currently it seems that the knuckles are not in stock at JLR!!!! If you are in a hurry and just want the job done there are OE parts in Lithuania which you can find on eBay..
It is really a totally screwed up product now and then you add the insurance hassle on top - looks like we will be driving German cars next!!! Good luck...
Email address for JLR clientcare is: clientcare@jaguarlandrover.com.
You should also report to DVSA - there more cases that are filed the better. Maybe we have to do a joint claim for this?? There are many cases here and JLR is getting away with murder (hope not literally but I would not be surprised if there has been fatalities too due to this).
Regards
Steen 2015 Range Rover SE TDV8 4.4 Current
2013 Range Rover Sport TDV6 3.0 Autobiografy (gone)
2006 Discovery SE TDV6 (gone)
1998 Discovery V8 LPG (gone)

Kendal, the first step is to check if your car's VIN is in the existing LR recall range. A LR dealer can look this up on the LR system for you. If it is then it would be a case of getting the car to a LR dealer of your choice and arranging for them to do the repair under the recall process, having first checked that the cost will be covered by LR, or if not the whole cost then how much.

If your car is not within the recall VIN range then things are more difficult as LR seem to be declining to cover the cost of repairs in those cases. In that case I'd be (a) reporting to DVSA; (b) asking LR via the dealer of your choice whether they will pay all or part of the cost. If LR decline to pay you could seek to escalate within LR and/or with the minister responsible for DVSA (see my post above, it was Guy Opperman when I checked at that time) with a view to the recall being extended to cars not within the current VIN range.

If your car is not within the VIN range and you get no contribution from LR then it is a case of paying for the repair yourself and doing such political lobbying as you think worthwhile. If you plan on keeping the car afterwards you might change the other side as well. Only Range Rovers since 1988

If it makes anybody feel better mine is subjected to recall, has been waiting since OCTOBER for parts that are on back order.

I have inspected them myself as far as I can and am happy they are not cracked, but still want Land Rover to see for themselves.

I am still using the vehicle but driving a teensy weensy bit more defensively than normal. Just in case.