"buying from another brand than LR" I suspect that this is an industry problem not a Landrover problem.
I spent a bit time earlier this year leasing a few company cars and was staggered by the incompetence/arrogance/stupidity/dishonesty/rudeness of staff at a whole range of main dealers none of them LR.
Unfortunately I believe that the dealers have a lot to answer for and we are the ones who suffer.
I would advise that you contact the warranty company direct as I have personal experience of 2 claims that the dealer didn't even pass to the warranty company, the dealer told me it wasn't covered but it was when I spoke to the warranty company.
Both times it was JLR dealers involved.

Keep it or the new one you want and just use Mikey - sounds like he knows how to handle the warranty companies in addition to his knowledge and reputation.

A bit of a distance but what would the lesser hassle be?
.
. Cheers, Greg
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2011 Vogue SE 4.4 with lots of toys in Stornaway

I remember wanting a new C350 8 years ago, the sales guy literally wouldn’t let me test drive one and kept asking me if I knew how much it was to insure one!? When I asked another sales guy he said the cars had just been washed so unless I was buying today a test drive wasn’t possiable I was gob smacked.

Devastated I went to BMW and they couldn’t be more helpful, not only let me test drive the equivalent model but also a few others just for a bit of fun, needless to say I purchased a BMW.

3 years later I purchased another new BMW a 335 arranged to collect it with the sales guy on a certain date... when I arrived I was informed that the sales person had taken holiday and although the car was at the dealership it hadn’t been through PDI or been tax’d and I should come back another day when my sales person was in and there was nothing they could do. Needless to say it didn’t land well and only after I had lost my temper did the car become available.

Another 2 years later I was back at BMW as I now had dog’s, and wanted a estate the sales person wrote down all my details and spec basically the same again but a estate.. the quote never came despite purchasing two cars from that dealership, I chased it twice then gave up.

Back at Mercedes, local dealer allowed me to test drive this time, but never followed up with quotes and delivery time. Given the poor service I purchased one via drive the deal... I ordered a boot liner as well as other accessories. Quoted 8 week delivery. At 6 weeks I was given a vin which enabled me to register it on connect me which allowed me to track the car, at 12 weeks the car wasn’t at the dealers and I was frustrated at 14 weeks it was at the dealers according the the app... however the dealer was still quoting me 2 weeks! I wasn’t until I sent them a screen shot of the tracker that they conceded they were too busy to prep it. Guess what the boot liner didn’t even fit the C350e and I had to chase constantly for a refund.

Flash forward 5 months and I had realised the car would refuse to start with 1/4 a tank of fuel sometimes, I was told it was a known issue so it went in for a software update.. during which they bricked the car and left me without a loan car as none were available. 2 weeks later I got Mercedes Uk involved they had no record of it being off the road and under repair which apparently was standard practice, within a few hours they had the service manager personally drop off a loan car. I still didn’t get it back for another 2 weeks.

I don’t have much experience with JLR, but the sales guy rang us weekly with offers and deals during our recent search and the service team have always been good.

I guess it’s not so much JLR, just the way of the world now which makes me ever so sad. Sold - Bell a 2015 MY16 Loire Blue Autobiography 4.4 SDV8
Previously George a 2007 MY07 Java Black VSE 3.6 TDV8
Previously a 04 MY04 Defender 90

Last edited by TJH1985 on 22nd Dec 2019 8:07am. Edited 1 time in total

I should add prior to all this in 2008 I had a new Seat Leon FR at 16k and the dealership couldn’t do enough for us, regular updates collected and delivered it for all the services at £200 a throw. Amazing. Sold - Bell a 2015 MY16 Loire Blue Autobiography 4.4 SDV8
Previously George a 2007 MY07 Java Black VSE 3.6 TDV8
Previously a 04 MY04 Defender 90

So if we all are experiencing this why are we standing for it???

I mean at the end of the day we buy the cars, keeping them afloat and seem to be "happy" to accept their nonsense.......maybe I should start a car company with you guys, and see if we could actually show car companies how to value a customer...... all smug in my new plug!

2021 Westminster Black D300
2013 Vogue SE - gone
Some Porsche Cayenne guff pretending to be a 4x4!!
2006 Vogue
2004 Vogue
2001 Vogue

Mikey wrote:

The "LR Extended Warranty" you bought is Land Rover in name only

It is actually a policy provided by Car Care Plan, and level of cover does vary

We have only ever had 1 claim rejected by them, as that specific policy didn't cover wear and tear, but have successfully claimed for suspension bushes on other CCP policies...

Last week, we had a Disco 4 in for service and MOT, and a locking issue

Needed both rear door locks, and failed its MOT on rear brake pipes

Called CCP, who authorised all repairs over the phone, albeit, as 2 separate claims, as the warranty is administered differently from the MOT insurance

Not sure why you had the issues you did, but I expect its probably down to the dealer in question. Why do warranty work for £55 per hour, when they can charge it out at retail of £180...

CUE99T wrote:

So if we all are experiencing this why are we standing for it???

I mean at the end of the day we buy the cars, keeping them afloat and seem to be "happy" to accept their nonsense.......maybe I should start a car company with you guys, and see if we could actually show car companies how to value a customer......

I think we just accept it as the norm now as it’s not a new thing?

The problem is, we as consumers are driving down the profit because we are more likely to shop around leverage the internet to ensure we are getting the best deal possible etc. Dealers are no longer selling cars at RRP, I suspect they rely on finance deals, manufacturer rebates and doing simple servicing at outrageous prices especially for businesses who don’t query the costs.... none of which really involves looking after people that well? Sold - Bell a 2015 MY16 Loire Blue Autobiography 4.4 SDV8
Previously George a 2007 MY07 Java Black VSE 3.6 TDV8
Previously a 04 MY04 Defender 90

LR give you this warranty when you buy used approved but essentially it’s no different to any other after market warranty
I know it’s administered by a 3rd party but most people will buy a used LR from a main dealer thinking it comes with all the bells and whistles, when clearly it doesn’t.

One of the reasons I moved from a D4 to a FF was the dreaded snapped crank situation with the TDV6. A known design fault that turns your pride and joy into a 2 tonne paper weight that LR’s aftermarket warranty won’t cover!!

My philosophy for many years now is to use a good Indy & pay for whatever needs doing.

Warranties - or indeed any kind of insurance - is a business designed to make money. So it's more likely that it will cost you money than save you money.

There are some who will indeed save a fortune when there is a catastrophic failure - but many, many others who will pay the premiums and see nothing back.

I've rolled the dice - I know where I stand - if anything ever goes wrong, then I will just pay to have it fixed and it will be done quickly.

Although, not everyone’s circumstances are the same.

I will only be able to buy LR’s breakdown insurance for one year; a year that will take me from 3 years old (98,000 miles ish) to 4 years old (133,000 ish). A “mere” £1,000.00 premium for the insurance company looks like a very good deal for me

Alistair wrote:

My philosophy for many years now is to use a good Indy & pay for whatever needs doing.

Warranties - or indeed any kind of insurance - is a business designed to make money. So it's more likely that it will cost you money than save you money.

There are some who will indeed save a fortune when there is a catastrophic failure - but many, many others who will pay the premiums and see nothing back.

I've rolled the dice - I know where I stand - if anything ever goes wrong, then I will just pay to have it fixed and it will be done quickly.

Totally agree
Warranties are an insurance and we all know how they are at paying out!
I got stung for a turbo this year but a 0% card sorted that out  2011 4.4 TDV8 Vogue SE Buckingham Blue with Ivory and clear glass = "Rory"
New Defender D300 90 on order so "Rory" will be going to a new home....!
1974 Series 3 Lightweight = "Millie"
My preferred specialist: www.glenrands.co.uk
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My advice is, your money is better spent on this, rather than a warranty. It has really helped keep my old TD6 on the road from a replacement fuel pump to new front suspension struts.

Red Merle wrote:

Although, not everyone’s circumstances are the same.

I will only be able to buy LR’s breakdown insurance for one year; a year that will take me from 3 years old (98,000 miles ish) to 4 years old (133,000 ish). A “mere” £1,000.00 premium for the insurance company looks like a very good deal for me

Dealers don’t make money (or very little) on selling cars, the margins come from all the extras/options and accessories people buy like finance, insurance, coatings, PPF, mud flaps, mats,mjackest and umbrellas etc and the real gravy train is the workshop and spares department. When ever a tech gets your car on the lift and can find extras that mostly take very little time to replace like pads, Tyres and exhausts etc because the car is in the air and wheels off already so a good % of the work is already done but they still charge for this Labour, so you pay twice... the tech can then make a bonus and the vast majority of the profit is pocketed by the dealer. Parts have big margins especially accessories.

Another money spinner for the dealer is the oil they offer, they will have a contract with shell, Castro’s, Mobile etc, this contract will give the dealer a ‘free loan’ to buy ramps and specialist equipment and the loan repayment is build into the cost of each liter of oil sold so you the customer pays the loan for the dealer... that’s why dealer oil is SO expensive!