After Dan at Duckworths got me a Gap IID tool in less than 24 hours from order to doorstep, I’m rather disappointed to find that I can’t actually activate the device because Gap Diagnostics’ web servers are apparently not responding. In fact I can’t even download the manual!

I’ve used Mx Tools to look at Gap’s servers and the results confirm that both the web server and mail server have either died or are running incredibly slowly, and there seems to be no redundency.

Perhaps a seasoned user of their products can tell me whether this is this typical of Gap, but having spent £400 on one of their products I’d expect something a bit more professional at the other end.

Or maybe one of their competitors has DDOS’d them…?

(BTW: Absolutely no criticism of Dan or Duckworths intended – they’ve been brilliant)

They are normally very responsive. Must be a hiccup with there systems.

Agree - they are usually super responsive & helpful, so not sure what the issue is.

Pat @ Gap is a member on here and sponsor of the forum

must be your computer thats the problem zulu man cos i can download the manual and if i can do that then i would probably be able to activate a iidtool as well..


there is a iidtool manual download link in our wiki.. ... - .- -.




Y. O. L. O.
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Last edited by stan on 3rd Nov 2017 4:46pm. Edited 1 time in total

Just had a tool around their site, including login and download, all seems fine. Suggest an email to Pat advising of the issues you are having. .
Experience is the only genuine knowledge, but as time passes, I have forgotten more than I can remember
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MG Midget Mk1 1962

Previous: L322 Range Rover TDV8 3.6 2008; L322 Range Rover TD6 3.0 2002; P38A Range Rover V8 1999

Agree with the comments re Gap and website. Always had first class service.

If you have been attempting to get the information this morning, as appears by your post time, you are aware that they are in Canada and the time difference is there? John
2008 Stornoway Grey 3.6 Tdv8 Vogue - SOLD
2005 TD6 Java Black Vogue - Written off!!
GAP iiD BT-Sold

I think site was a bit slow earlier maybe but I just connected and updated my tool (ooeer missis)  Geoff

+1 for a top class service and response time. 2015 4.4 AB
GSXR 1000 K5
R1 1998

Alistair wrote:

Agree - they are usually super responsive & helpful, so not sure what the issue is.

Pat @ Gap is a member on here and sponsor of the forum

If you're very conversant with IT then you will know that internet connectivity can be flaky at times and for no apparent reason.

Many times I have visited websites and they seem not to be working but when I refresh the page or close and re-open my browsing session, they magically work again.

I just put it down to some glitch on the internet network rather than a problem at either the user or website end.

If still an issue then drop Pat a message. You'll usually get a pretty instant response. 2021 D350 Fifty Edition - Carpathian Grey
2017 4.4 SDV8 Autobiography (2021-2024) - Santorini Black
2012 4.4 TDV8 Westminster (2016-2021) - Santorini Black

I first attempted to use the site at 06:00Z onwards and then later at 13:00Z, from two significantly geographically displaced IPs, which cannot be using the same infrastructure, so the problem was definitely not in the UK.
What I admittedly didn't try was to use one of my own off-shored cloud instances as the conduit.

i think you're to clever for your own good, if we minions couldn't connect to the site we would just 'try later' ... - .- -.




Y. O. L. O.
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Try connecting to fullfatrr.com @ 12:15 am GMT  .
Experience is the only genuine knowledge, but as time passes, I have forgotten more than I can remember
Volvo V70 P2 2006 2.4 Petrol 170bhp Estate SE
MG Midget Mk1 1962

Previous: L322 Range Rover TDV8 3.6 2008; L322 Range Rover TD6 3.0 2002; P38A Range Rover V8 1999

isnt that when the forum backs up on the servers... ... - .- -.




Y. O. L. O.
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Just got mine, and activated it no problem. Quite likely just a web-fart. Give it another go